Cannot upload files

  • tiggia

    (@tiggia)


    7 years, 9 months ago

    Hi there,

    I just cannot get files to upload!
    I have checked they are small enough, they have the right extension, but I try to upload a file before it defaults back to upload file, it looks as if it’s doing it but I don’t get an email and nothing gets uploaded.
    Using Dropbox Plus.

    Would very much appreciate any help! Thank you 🙂

    Alison

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Blighty

    (@blighty)

    7 years, 9 months ago

    Hi Alison,

    Sorry for the slow reply. I just took one of your pptx files and was able to upload it successfully to my test site that I use for development.

    Can you please double-check the following settings are correct:

    Allow uploads to Dropbox when the WordPress user is not logged in: (If not set, the user needs to be logged in before a file can be uploaded).

    Filename extensions to allow: Ensure pptx is included in a comma-separated list (if more than one extension). e.g. jpg,txt,pptx,ppt

    Let me know if those are set as expected. Is there any sort of error message when you try to upload a file?

    ~Chris

    Thread Starter tiggia

    (@tiggia)

    7 years, 9 months ago

    Hi Chris,

    Thanks for the reply. I can confirm that those settings are correct. Allow uploads to dropbox when WP user is not logged in is checked, and pptx is included in a comma separated list (this field has ppt,pptx,docx,doc,pdf in it).

    There’s no error message. the % changes, sometimes shows 3% sometimes 80% then appears to go to 100% and the “uploading…” disappears and we’re back to square one. But there’s no file in the directory.

    I have also tried it with a Dropbox Basic account and am getting same issue.

    Is there anything else I can try or I should look for?
    THanks
    Alison

Viewing 2 replies - 1 through 2 (of 2 total)

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