Cannot upload videos

  • Resolved personalitypath

    (@personalitypath)


    1 year, 4 months ago

    I have just purchased VideoPress and after trying different video format I always get an error message after uploading the video, when it is processing.

    Can you please advise.

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  • Plugin Support Alin (a11n)

    (@alinclamba)

    1 year, 4 months ago

    Hi there,

    Please ensure your Jetpack connection is active, as VideoPress requires it for uploads. Also, check your internet connection speed, as a slow connection might cause issues. Try uploading from the WordPress.com dashboard to avoid hosting limits. For best results, follow the video file recommendations.

    Since you are a paying user, you can contact us direclty via email for faster and more personalized support. Please use this contact form and share the site URL so we can investigate further.

    Thank you!

Viewing 1 replies (of 1 total)

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