Cannot view any report

  • Resolved reznaone

    (@reznaone)


    1 year, 4 months ago

    Today when I logged to the website I got this message: “There are some errors in the Matomo Diagnostics System report that may prevent the plugin for working normally.”

    The plugin is working, but when I try to access to the report page I get an error, the page is like this screenshot.

    This is the report of the system:

                  # Matomo
    • Versione del plugin Matomo: 5.1.7
    • Config esiste ed è scrivibile.: Sì (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker esiste ed è scrivibile.: Sì (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Directory del plugin: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    • Directory Tmp scrivibile: Yes ($abs_path/wp-content/cache/matomo)
    • Versione di Matomo: 5.1.2
    • Blog idSite di Matomo: 1
    • Matomo Install Version: 4.10.0 (Install date: 2022-07-11 10:27:26)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Tempo del server: 2025-01-07 11:15:54
    • Ora del blog: 2025-01-07 12:15:54 (Le date sottostanti sono mostrate nel fuso orario del blog)
    • Sync users & sites: Next run: 2025-01-08 12:02:20 (23 ore 46 minuti) ( Last started: 2025-01-07 12:08:30 (-7 minuti 24 secondi). Last ended: 2025-01-07 12:08:31 (-7 minuti 23 secondi). Interval: daily)
    • Archive: Next run: 2025-01-07 13:02:20 (46 minuti 26 secondi) ( Last started: 2025-01-07 12:08:31 (-7 minuti 23 secondi). Last ended: 2025-01-07 12:08:35 (-7 minuti 19 secondi). Interval: hourly)
    • Update GeoIP DB: Next run: 2025-02-06 12:02:20 (29 giorni 23 ore) ( Last started: 2025-01-07 12:08:35 (-7 minuti 19 secondi). Last ended: 2025-01-07 12:08:39 (-7 minuti 15 secondi). Interval: matomo_monthly)

    Controlli obbligatori

    • Versione PHP >= 7.2.5: ok
    • PDO estensione: ok
    • PDO\MYSQL estensione: ok
    • MYSQLI estensione: ok
    • Altre estensioni Richieste: ok
    • Funzioni richieste: ok
    • Richiesta configurazione PHP (php.ini): ok
    • Directories con permessi di scrittura: ok
    • Directory con diritti di scrittura per Gestione Tag: ok

    Controlli opzionali

    • Binario PHP a 64 bit: ok
    • Stato del tracker: ok
    • Memoria massima: ok
    • Fuso orario: ok
    • Apri URL: ok
    • GD > 2.x + FreeType (grafica): ok
    • Altre estensioni: ok
    • Warning Altre funzioni: warning (shell_exec Si raccomanda di attivare questa funzione integrata di PHP. Per maggiori informazioni, leggi qui. set_time_limit mail parse_ini_file glob gzopen md5_file )
    • Filesystem: ok
    • Ultima archiviazione completata con successo: ok
    • Capacità del database: ok
    • Dimensione Massima Pacchetto: ok
    • Geolocalizzazione: ok
    • Aggiorna tramite HTTPS: ok
    • Mobile Messaging SMS Provider: ok
    • Supports Async Archiving: No
    • Async Archiving Disabled in Setting: No
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Ulteriori informazioni)
    • Had visit in last 5 days: Yes
    • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

    Matomo Settings

    • Track mode: default
    • Track ecommerce: Yes
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 5.1.7, 5.1.6, 5.1.5, 5.1.3, 5.1.2
    • Core version: 5.1.2
    • Last tracking settings update: 1657528573
    • Last settings update: 1736247461
    • Mail history: 2025-01-01 04:11:21, 2025-01-01 04:11:20, 2024-12-01 04:24:41
    • Show get started page: 0
    • Delete all data uninstall: No

    Logs

    • Nessuno:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.7.1
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: Yes
    • WP_DEBUG_LOG: No
    • DISABLE_WP_CRON: –
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: Yes
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG:
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2025/01
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes
    • WP_Filesystem Initialized: Yes

    WordPress Plugins

    • All-in-One WP Migration: 7.87 (Network enabled)
    • BeCustom: 1.0.5.1
    • BeTheme Header Builder: 1.0.7.3
    • Broken Link Checker: 2.4.2
    • Classic Editor: 1.6.7
    • Contact Form 7: 6.0.2
    • Cookie Notice & Compliance for GDPR / CCPA: 2.5.4
    • Flamingo: 2.5
    • Force Regenerate Thumbnails: 2.2.1
    • Invisible reCaptcha: 1.2.3
    • LayerSlider WP: 6.7.6
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.7
    • Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: 3.1.92
    • Slider Revolution: 6.5.25
    • The Events Calendar: 6.9.0
    • W3 Total Cache: 2.8.2 (Network enabled)
    • WPBakery Page Builder: 6.9.0
    • WP SEO Structured Data Schema: 2.7.11
    • Yoast Duplicate Post: 4.5
    • Yoast SEO: 24.1
    • Active Plugins: 20 (LayerSlider:6.7.6 all-in-one-wp-migration:7.87 becustom:1.0.5.1 broken-link-checker:2.4.2 classic-editor:1.6.7 contact-form-7:6.0.2 cookie-notice:2.5.4 duplicate-post:4.5 flamingo:2.5 force-regenerate-thumbnails:2.2.1 invisible-recaptcha:1.2.3 js_composer:6.9.0 mailin:3.1.92 matomo:5.1.7 mfn-header-builder:1.0.7.3 revslider:6.5.25 the-events-calendar:6.9.0 w3-total-cache:2.8.2 wordpress-seo:24.1 wp-seo-structured-data-schema:2.7.11)
    • Theme: betheme (betheme-child)

    Server

    • Server Info: Apache
    • Apache AddHandler support: Supported
    • PHP OS: Linux
    • PHP Version: 8.3.11
    • PHP SAPI: fpm-fcgi
    • PHP Binary Name: /php8.3/sbin/php-fpm
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 4437 After bootstrap: 4437
    • Timezone: UTC
    • WP timezone: Europe/Rome
    • Locale: it_IT
    • User Locale: it_IT
    • Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 512M
    • Timezone version: 2024.1
    • Time: 1736248557
    • Max Execution Time: 300
    • Max Post Size: 128M
    • Max Upload Size: 26214400
    • Max Input Vars: 5000
    • Disabled PHP functions: Yes (popen,exec,passthru,pcntl_exec,proc_close,proc_get_status,proc_nice,proc_open,proc_terminate,show_source,shell_exec,system,posix_getpwuid,dl)
    • zlib.output_compression is off: Yes
    • Curl Version: 7.81.0, OpenSSL/3.0.2
    • Suhosin installed: No

    Database

    • MySQL Version: 5.6.51
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: wp_
    • DB CHARSET: utf8
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 169
    • DB tables exist: Yes
    • Matomo users found: 1
    • Matomo sites found: 1
    • Autorizzazioni obbligatorie: OK

    Browser

    • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36)
    • Language: it-it,it,en-us,en


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