Further addition. I created another Admin account (my login is the only admin on the site) and the new admin account has no issues browsing. The “blank page” problem seems unique to me, which is frustrating as I do about 95% of the work on the site :-/
Hi @iainpurdie,
Since the first issue seems to affect only your account, it’s possible that caching or a conflict with another plugin — particularly one that manages user roles or capabilities — may be involved.
To help us investigate further, could you please try deactivating all other plugins and see if the issue still occurs? After that, you can reactivate the plugins one by one to check if any of them are causing a conflict with WP Statistics.
As for the second issue, could you provide a few more details? Specifically, which page are users being redirected to? If possible, a screencast would also be helpful.
You also mentioned receiving a critical error when attempting to reset your password. Could you please enable WP_DEBUG (learn more) on your site, reproduce the error, and share the generated error logs with us?
Lastly, could you confirm if you are using any user management or custom login plugins?
Looking forward to your response.
— Matthew
I’ve popped the site into troubleshooting mode and enabled plugins one by one and found the issue. It’s WPStatistics and WPForms Lite. Of course this was the second last plug-in I enabled while testing! Everything is fine with every plugin going, but if I have both of these active them I get “white screen”. Disable either of them and we’re fine.
I also note that their last update was 3 days ago, possibly overlapping with your most recent update (4 days ago).
What’s odd is that 99.999% of the pages/posts I’m having issues with don’t contain any forms created with WPForms. There’s only one page with a form, though that one does indeed fail to load! WPForms also has nothing to do with user roles, which is odd as (like yourself) I thought it may have been something like Edit Flow or even wpDiscuz which could be the issue.
Hi @iainpurdie,
Thank you very much for sharing your findings with us.
As mentioned in our previous message, could you please enable debugging and send us the error logs?
This information would be extremely helpful for us to better understand where the issue is coming from.
Additionally, when you encounter the white screen, could you please open the browser’s Inspect tool, go to the “Console” tab, and let us know if there are any error messages showing there?
If there are, kindly share them with us as well.
We truly appreciate your cooperation and look forward to resolving this issue as soon as possible.
Best regards,
— Mehmet
Thanks as always for getting back to me. I’m absolutely buried right now but will respond shortly with the info. Alternatively I’m investigating alternative Forms plugins as I’ve had issues with WPForms Lite in the past :-/
hi @iainpurdie,
Thank you for the update.
No worries—please take your time.
If you need any assistance in the meantime, feel free to reach out.
Best regards,
Mehmet
Dear @iainpurdie,
We will mark this thread as “resolved” since we haven’t heard back from you in a while.
Please feel free to reopen it or create a new one if you still need help or have any further questions.
— Matthew
