Hello @banshee44
Thanks for reaching out to us, we’re here to help.
In most cases where I’ve seen this error, it involved currency converters that were not fully compatible with PayPal Payments. Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Status section in your site’s admin panel.
- Click on the
Get system report button and then click Copy for support.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.
Kind regards,
Krystian
Hello @banshee44
It would be helpful to verify whether this problem can be reproduced in a controlled environment. We recommend using a sandbox account for this purpose. Testing in a sandbox environment allows you to simulate transactions without affecting your live site.
Please set up a sandbox test and see if you can replicate the issue there.
Let us know the results of this test. If the problem persists in the sandbox, it could provide us with valuable insights into what might be triggering it, making it easier for us to find a solution.
Kind Regards,
Krystian
Hello @banshee44
Since we have not received any further communication from you, we are assuming that your issue has been resolved.
Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.
Kind regards,
Krystian
