Can’t Access Admin After Install

  • walterstring

    (@walterstring)


    9 years, 4 months ago

    Hi,

    I’m trying to set up a new site. After installing WordPress and getting my admin credentials, I try to access the admin page but it just comes up blank and nothing happens.

    I’ve checked my other sites and they load just fine, but this one won’t access the admin page at all.

    I’m a complete noob at this stuff, so I have no idea what might be the cause.

    I just switched the nameserver from GoDaddy (where I purchased the domain) to HostGator (where I’m hosting it) about an hour ago. Could it be that the switch just hasn’t completed yet, even though the nameserver shows the proper HostGator credentials and the domain shows properly on my HostGator cPanel?

    I also noticed that my other sites installed WordPress 4.7.1 when I first installed. Whereas this site, for whatever reason, installed 4.6.1. Could this be a cause?

    I’m hoping it’ just an issue of the nameserver taking a while to upload, as I’ve literally done nothing but install WordPress and reached these issues.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    9 years, 4 months ago

    Login trouble:
    Try reviewing this WP codex: https://codex.ww.wp.xz.cn/Login_Trouble

    Updating 4.6.1:
    -Try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    – Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    Thread Starter walterstring

    (@walterstring)

    9 years, 4 months ago

    The HostGator File Manager isn’t allowing me to delete entire wp-includes or wp-admin folders, so do I just delete the individual files inside and then upload the new ones?

    The Manual Update doc says to delete the entire directory, but it’s not an option for me. I’m assuming that just leaving the folder and deleting the files inside will do the same thing.

    Thread Starter walterstring

    (@walterstring)

    9 years, 4 months ago

    Manually updated to WordPress 4.7.1.

    It shows as the latest version in my HostGator cPanel, but didn’t change anything.

    The Login Trouble page didn’t offer anything that appears to be able to fix it either.

    Moderator t-p

    (@t-p)

    9 years, 4 months ago

    try Enabling debugging

    Thread Starter walterstring

    (@walterstring)

    9 years, 4 months ago

    I enabled debugging, but nothing happened.

    Also, I wasn’t able to find debug_log or debug_display. Where would these be located?

    EDIT: Never mind, I found it. But it still didn’t do anything. It didn’t create a log or anything.

    • This reply was modified 9 years, 4 months ago by walterstring.
    Thread Starter walterstring

    (@walterstring)

    9 years, 4 months ago

    Reading through this page on propagation, I think the issue is the nameserver just hasn’t caught up yet.

    I’m welcome to try any other recommendations but I’m starting to think it’s just a “wait and see” situation.

    Moderator t-p

    (@t-p)

    9 years, 4 months ago

    I think the issue is the nameserver just hasn’t caught up yet.

    – This propagation process can take up to 72 hours (though usually much less) for DNS/nameserver records to fully propagate if. Second, different networks will update at different times during this period, so you may need to get in touch with them for more details. That is, bear in mind that just because one provider has updated their records, it doesn’t mean that another will. – During that time, your domain may go to its old location, and you may also receive a warning message in your browser about “redirect errors”.
    – If you still have trouble viewing the site after 72 hours have passed, please try clearing your browser’s cache.
    – If that doesn’t work, try clearing your local DNS cache: https://support.opendns.com/entries/26336865-Clearing-the-DNS-Cache-on-Computers-Servers-and-Web-Browsers

Viewing 7 replies - 1 through 7 (of 7 total)

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