Can't Access Admin End

  • jamescollettphotography

    (@jamescollettphotography)


    9 years, 9 months ago

    Hi Folks,

    I’m having trouble accessing pages from my admin end and other area’s from the dashboard.
    When I get access to the dashboard (which can take a few minutes to load) it is sometimes a very basic html page I am seeing.
    When I can get access to another area from the dashboard ie a current page it will not allow me to edit that page.
    I am running the latest version of photo perfect and have disable all plugins except askimet, yoast and wordfence, all up to date.
    When I talk to godaddy they are able to access the sire no problem and all area’s from the dashboard and upload to the site and say there is no server issue at their end.
    I can access the site externally with no problems as if I was a visitor.
    Any help appreciated.
    website is http://www.jcollettweddingphotography.com
    Regards
    James

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    9 years, 9 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

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