Can't Access admin.php

  • Ben Kemp

    (@wrc-co)


    13 years, 3 months ago

    Hi there

    Long-standing problem on Claverton-Energy.com – administrator cannot access /wp-admin/ or /wp-admin/admin.php – message is “You do not have sufficient permissions to access this page.”

    So far, we’ve worked through pretty much all known solutions listed on WordPress and other sites to no avail. Over the past month;
    – the site has been successively upgraded to 3.5.0 and then to 3.5.1
    – wp-admin / wp-includes directories have been replaced with fresh copies to eliminate possibility of a corrupt file
    – wp-config has been replaced with latest version
    – Database “repair” run from Cpanel
    – checked for “curly” quotes in user meta-data
    – site does not use non-standard wp_ table prefixes
    – disk space is not an issue
    – max memory use test shows +80mb which seems ok
    – directory / file permissions are 755 / 644 respectively throughout

    Any suggestions welcomed…

    Cheers
    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    13 years, 3 months ago

    have you tried: -deactivating ALL plugins (yes, all) temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

    Thread Starter Ben Kemp

    (@wrc-co)

    13 years, 3 months ago

    Hi there

    Thanks – sorry, forgot to add that we’ve worked through the deactivate plugins, including renaming the /plugins/ directorory, and to the 2012 theme but the problem persists.

    Just stepped right through that again, no joy this time either…

    Cheers
    Ben

Viewing 2 replies - 1 through 2 (of 2 total)

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