• Resolved Joaquin Robredo

    (@bootleg1994)


    When I try to access Google Site kit I get the following error: An error occurred: The necessary verification token could not be found on your site. This may be related to your site using a page caching plugin. Please flush your home page cache and then try again.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @bootleg1994. From reviewing your site, I suspect your age verification popup (with a sgpb-popup-builder reference) in impacting Site Kit snippet detection. So we can determine more on this, and ensure you can complete set up, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. If you temporarily deactivate the age verification only during Site Kit setup, are you able to proceed?
    3. Does the same occur if you attempt set up from a Chrome browser incognito window does the same occur? This helps rule out browser related issues.

    We also have a guide on the plugin website in relation to this. Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing your Site Health information @bootleg1994. Based on the checks I’ve been performing on your site I don’t see any obvious cause of the error. I see see, however, some plugins that have some configurations that could potentially impact setup. To troubleshoot this further, please temporarily deactivate the following:

    1. Elementor Pro
    2. Optimizer
    3. LiteSpeed Cache
    4. Popup Builder

    After doing so, please attempt Site Kit setup once more. You can reactivate the same plugins once more.

    Let me know how you get on with the above check, or ask if you have any questions.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

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