Can’t access settings sub-menus

  • Resolved vicomte

    (@vicomte)


    5 years, 9 months ago

    Hi, I noticed that I can no longer have access to sub-menus in /store-manager/settings/, if I click on “panel”, “modules” and others settings it does nothing. I removed my cache plugin I had (w3tc), and in the woocommerce error log I don’t see anything related to this plugin. I re-downloaded the plugin and overwrited it but it did nothing.

    I’ll try to search manualy through ftp if there are some remanant cached files that I should erase. But if you know a solution I’d be glad to hear it too !

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author WC Lovers

    (@wclovers)

    5 years, 9 months ago

    Please check at wp-admin -> WooCommerce -> Status -> Logs -> fatal_erros log -> is any error generated?

    Also, check Google Chrome Browser console, is there any JavaScript error happening to the site or not! (What is browser console – https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)

    Thread Starter vicomte

    (@vicomte)

    5 years, 9 months ago

    Hello thanks for the answer. I already checked both and I dont see anything concerning WCFM in it.

    In google console I got :
    Uncaught TypeError: Cannot read property 'wpColorPicker' of undefined
    but it’s related to a filter plugin that does not interact with WCFM

    In Woocommerce logs I got : 

    #0 /home/X/X/wp-content/plugins/defender-security/app/module/hardener.php(55): WP_Defender\Module\Hardener\Model\Settings->getDefinedRules(true)
#1 /home/X/X/wp-content/plugins/defender-security/app/module/hardener.php(20): WP_Defender\Module\Hardener->initRulesStats()
#2 /home/X/X/wp-content/plugins/defender-security/main-activator.php(225): WP_Defender\Module\Hardener->__construct()
#3 /home/X/X/wp-includes/class-wp-hook.php(287): WD_Main_Activator->init('')
#4 /home/X/X/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#5 /home/X/X/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#6 /home/X/X/wp-settings.php(546): do_action('init')
#7 /home/X/X/wp-config.php(92): in /home/X/X/wp-content/plugins/defender-security/app/module/hardener/model/settings.php à la ligne 366

    I don’t see how it might affect WCFM but maybe I’m wrong ?

    Plugin Author WC Lovers

    (@wclovers)

    5 years, 9 months ago

    Thanks, are you using all latest version plugins?

    Thread Starter vicomte

    (@vicomte)

    5 years, 9 months ago

    Yes everyting is up to date, I even re-downloaded them to be sure

    Thread Starter vicomte

    (@vicomte)

    5 years, 9 months ago

    Also I migrated my website last week, it was on OVH hosting and i switched to another hosting service. Is there a file I should have edited, maybe one of the file still point to the old server path instead of the new one I dont know.

    • This reply was modified 5 years, 9 months ago by vicomte.
    • This reply was modified 5 years, 9 months ago by vicomte.
    Plugin Author WC Lovers

    (@wclovers)

    5 years, 9 months ago

    Kindly disable this plugin once and check – defender-security

    Plugin Author WC Lovers

    (@wclovers)

    5 years, 9 months ago

    In google console I got :
    Uncaught TypeError: Cannot read property ‘wpColorPicker’ of undefined
    but it’s related to a filter plugin that does not interact with WCFM

    – Kindly disable this filter plugin and check.

    If site page has any JS error then WCFM dashboard will not load properly.

    For any web pages if there has any JS error then other JS files also stop working.

    • This reply was modified 5 years, 9 months ago by WC Lovers.
    Thread Starter vicomte

    (@vicomte)

    5 years, 9 months ago

    I no longer have defender plugin, it was only on my website for a day, I checked through FTP and the folder is no longer here

    I’ll check the filter one I still have it

    • This reply was modified 5 years, 9 months ago by vicomte.
    • This reply was modified 5 years, 9 months ago by vicomte.
    • This reply was modified 5 years, 9 months ago by vicomte.
    Thread Starter vicomte

    (@vicomte)

    5 years, 9 months ago

    Whow thanks it was that, I didn’t know other plugins error could affect WCFM.

    Thank you very much !

    Plugin Author WC Lovers

    (@wclovers)

    5 years, 9 months ago

    You are always welcome 🙂

    I didn’t know other plugins error could affect WCFM.

    – Any such JS errors effect while site.’s functionality.

Viewing 10 replies - 1 through 10 (of 10 total)

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