Can’t access the plugin options

@danigma We’re sorry to hear you are experiencing this issue on your site.

A blank meta box issue occurs due to a JavaScript conflict. So we’d like you to please perform a conflict check. This will help us narrow down the exact cause and determine what the next steps are while saving you time.

Can you please try using the guide here and checking whether there are any JavaScript errors displayed in your browsers console?: https://yoast.com/help/how-to-find-javascript-errors-with-your-browsers-console/

Also, ​Can you please confirm you are using the most recent version of Yoast SEO version 16.0.2

Also, can you confirm you are using WordPress 5.7? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/

Thanks for sharing the relevant screenshot with us. Per your screenshot, there’s a javascript error coming from the Yoast SEO plugin and that’s causing the issue.

In this case, we’d like you to please perform a full conflict check first. This will help us narrow down the exact cause and determine what the next steps are while saving you time.

You can perform the full conflict check by following the steps given here: https://yoast.com/help/how-to-check-for-plugin-conflicts/

Hi @danigma,

Thanks for doing the conflict check. We’re not getting the same error using the latest versions of Yoast SEO and WordPress, so it sounds like there’s something causing an error.

To help us troubleshoot, we’d like to get the following information:

1. . Check your PHP error log for any error messages. You can do this by enabling WordPress debugging or contact your web host.

2. Does clearing your cache from caching plugins, the server, a CDN like Cloudflare, or the browser resolve the issue? If you are not sure how to clear the cache from a plugin, please contact the plugin author. If you’d like to clear the cache from the server, please speak to your host provider. To clear the cache from a browser, use this guide: How to clear your browser’s cache.

• This reply was modified 5 years, 2 months ago by Priscilla Chapman.

@danigma Thanks for confirming that this has corrected it. We are going ahead and marking this issue as resolved but please let us know if you require any further assistance.