Can't activate features – multisite administrators

  • mickekring

    (@mickekring)


    12 years, 10 months ago

    Hi!

    I’m running a WordPress Multisite with about 400 blogs with the latest Jetpack and have been doing so successfully for a couple of months. My users connect with their own wordpress.com account and activate the features they want.

    But, like a week or two ago I got some emails from new users who told me they couldn’t activate any features. No problem in connecting their accounts to wordpress.com.
    At first I thought that they had some problems understanding how to do it, so I went to their admin panel with my superadmin account and activated the features that they wanted.
    But now, when I got home from my vacation, I wanted to test it out, so I created a blog on my network and created a new wordpress.com account and I got the same error. It just displays “Cheatin’ Eh?” when I want to activate the features. No problem connecting to wordpress.com.

    I’ve tried every tip available, changing themes, deactivating plugins and so forth, but the problem is that Jetpack IS working. But not for the administrators of their blogs. For me as superadmin it’s no problem. Seems to be some sort of permission problem. And this must have happened in the latest update of Jetpack.

    You guys have any tips for me? Really like Jetpack and so does my users.

    Thanks in advance! /Micke

    http://ww.wp.xz.cn/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mickekring

    (@mickekring)

    12 years, 10 months ago

    I just figured out that if I check the “Enable administration menus” – plugins in network settings, everything works fine.
    BUT… The administrators of the blogs then also has access to enable plugins, which I really don’t want.
    This is not how it used to work before.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 10 months ago

    Hello,

    I am unable to reproduce this. I added a new site administrator (NOT superadmin) to a site in my multisite network, and that user was able to access the Jetpack page and connect to WordPress.com with no issue. Do you have any plugin activated that may be modifying the roles and capabilities of users?

    If not, I’d be interested in seeing the problem first-hand. Could you please contact us using our contact form here:

    http://jetpack.me/contact-support/

    Include a link to this thread, and then someone there (likely me) will get us going to troubleshoot this. Ideally, what we’d do is create a new test site in your network, and then you’d add me as a site admin for that site, so I can check it out myself. We’ll do that through email though, since I’ll need a username and password. 🙂

    Thread Starter mickekring

    (@mickekring)

    12 years, 10 months ago

    Thanks for the reply! I’ll contact you through the contact form.

    Just to be clear – the administrators of their network blogs CAN connect to wordpress.com, that’s not the problem. The problem is when they try to activate the various features of Jetpack.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 10 months ago

    I’ll keep an eye out for your email this afternoon.

    By the way, I was able to connect my test user to WordPress.com and activate various modules as well with no problems. So, we’ll figure out what the issue on your site is! 🙂

    Thread Starter mickekring

    (@mickekring)

    12 years, 10 months ago

    Do you have “Enable administration menus – plugins” in network settings checked? When I check that one it works. But then all users can activate other plugins on the network, which is something I really don’t want.

    Thanks for looking in to this! I’ve submitted the support form.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 10 months ago

    Ah, hadn’t verified that. Yes, I have that box checked. I just tried it with the box checked off, and I got exactly as you described: the “Cheatin’ huh?” prompt when trying to activate modules. I’ll look for your email now, but this is a bug in my opinion, so I have a filed a Trac ticket here:

    http://plugins.trac.ww.wp.xz.cn/ticket/1851

    I’ll get the developers to look at this as soon as possible. Go ahead and add yourself to the ticket so you’ll be informed of any updates. Thanks for the report!

Viewing 6 replies - 1 through 6 (of 6 total)

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