Can’t add new conditional logic elements

  • Resolved palo260

    (@palo260)


    1 year, 2 months ago

    Hi Support,

    after trying to get your Support (Rodica Irodiu) via E-Mail which is not working (I setup staging + your Support Pluging + sent you the details), nothing from your site. Not even a status update. Even after more Emails asking about it and telling you it’s urgent.

    So I try my luck here…

    We have a lot of conditional logics, and when we want to add a new element, after saving it’s deleted. Sometimes it even deletes the previous element.
    When I add 3 new elements at once, the new ones are saved but the previous one before the 3 new ones is deleted…

    There are no logs in neither DEBUG nor ERROR log files.

    I disabled everything except Theme + CF7 + your Plugin….problem still exists.

    Also the ID is increasing crazy fast, seems like a similar issue to here: https://ww.wp.xz.cn/support/topic/action-gets-disabled-and-incorrect-numbering/

    Please check my Email from March 20th.
    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    1 year, 2 months ago

    Hi Patrick,

    Thank you for the follow up.

    I’ve checked our tickets, and the last communication I see is from us, where I’ve asked you to please provide a staging site. That happened on March 21st.

    There is no other email I can see from you.

    If you can follow up with us on email, we’ll be more than happy to investigate this.

    Kind regards,

    Rodica

    Thread Starter palo260

    (@palo260)

    1 year, 1 month ago

    Hi Rodica,

    Thanks for your reply. I replied to your message (to [email protected]) on March 21st at 9:58, send another Email reminder on March 28th 9:11, and another one on April 1st 10:34.

    I will create new Login details for the staging and send it to you right now.

    If you don’t receive an E-Mail, please send me another address where I can send it to instead of [email protected].

    I appreciate your support.

    Thanks

    Thread Starter palo260

    (@palo260)

    1 year, 1 month ago

    Hello Rodica,

    Have you received my Email? I haven’t heard from you guys, and nobody logged in to the staging environment so far…

    Please confirm that you got my email with the access details.

    Thanks

    Plugin Support rodicaelena

    (@rodicaelena)

    1 year, 1 month ago

    Hi @palo260,

    I’m sorry for the late reply. Can you please let me know what is the email you’ve used to contact us? Maybe I’m missing something. So far, I’m not able to see any reply from the email I suppose you’ve contacted us from.

    If you are a premium user, you should be able to contact us on https://store.themeisle.com/contact/

    Thread Starter palo260

    (@palo260)

    1 year, 1 month ago

    Hi @rodicaelena,

    I am not happy to publish my email here. And I can’t find an option to send sensitive data hidden from the public. I sent you the E-Mails from the same E-Mail address I initially created the ticket from. I am writing in behalf oy my client who bought the license. We tried to login but it’s not working, neither is the PW reset for the clients email.

    Here are the subscription information:
    Payment ID: 1609671
    Customer ID: 8507645

    Thanks

    Plugin Support rodicaelena

    (@rodicaelena)

    1 year, 1 month ago

    Hi @palo260,

    Ok, I understand you don’t want to share the email address here. You can contact us through the Pre-sale form here https://themeisle.com/contact/ and share with us more specific details so we can identify the payment and account details.

    Thank you!

    Thread Starter palo260

    (@palo260)

    1 year, 1 month ago

    Hi @rodicaelena,

    Thanks, I have sent a message via the Pre-sale form.

    Plugin Support rodicaelena

    (@rodicaelena)

    1 year, 1 month ago

    Thank you! I’ll follow there.

    Thread Starter palo260

    (@palo260)

    1 year ago

    The Plugin team resolved this ticket, but it’s not. The issue still exists.
    Besides a Mail stating that Themeisle acquired the Plugin and that we have to buy it again to get “a working version,” there is no support.

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    1 year ago

    Hi @palo260,

    Thank you for following up.

    I’ve reviewed this case and reached out to the owner of the previous subscription to provide access to the latest version, ensuring everything is working as expected.

    Since the functionality you’re referring to is part of the premium addon, I recommend contacting our support team through the customer portal linked on this page: https://store.themeisle.com/contact/. The forum here is dedicated to support for the free version of the plugin.

    Thanks for your understanding, and we look forward to assisting you further via the support portal.

    Best regards,

Viewing 10 replies - 1 through 10 (of 10 total)

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