Can’t authenticate

  • Resolved jbrenner98

    (@jbrenner98)


    8 years, 7 months ago

    When I try to authenticate to my Google Account in MonsterInsights Lite, it takes me to the Google Authentication screen where it says it will Authenticate with my Google Account, but there are no buttons on the screen. Normally, I would expect to see a “Next” button to continue the process, but there is nothing to select so the screen just hangs. I do have Monster Insights version 6.2.4 installed. Had the same problem with 6.2.3.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jbrenner98

    (@jbrenner98)

    8 years, 7 months ago

    I clicked all around the screen and then found the hidden Next button. All is good now.

    Plugin Author chriscct7

    (@chriscct7)

    8 years, 7 months ago

    Hi there,
    If it appears hidden, one of the installed plugins isn’t following best practices and is globally loading their css files in the admin which is introduces styles that makes it hidden. If this is the case you’ll want to reach out to us at monsterinsights.com/contact via the presale form so we can give you some code to solve this

    -Chris

    jane94

    (@jane94)

    8 years, 6 months ago

    Hi, I have my own domain set up with Bluehost. I have google analytics set up but can’t seem to authenticate no matter what I do when I try to set it up manually I lose the dashboard and report section, can you please help.

Viewing 3 replies - 1 through 3 (of 3 total)

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