Can't Authenticate Dropbox

  • Resolved lalaland999

    (@lalaland999)


    11 years, 3 months ago

    I am a longtime user of Updraft Plus. I installed the plugin long ago on a blog but never updated the settings so it backed anything up. I did so today, and after clicking on the message “UpdraftPlus notice: Click here to authenticate your Dropbox account (you will not be able to back up to Dropbox without it),” it redirects to a blank page – no pop-up window. Nothing. I contacted my host, who said it was a plugin issue (vs. host or WP issue). Thoughts?

    https://ww.wp.xz.cn/plugins/updraftplus/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 3 months ago

    Hi,

    A blank page usually means that WordPress crashed. If you edit your wp-config.php file and change the WP_DEBUG setting from its current value of false to true, then when you try again, instead of a blank page, you may get an error message instead. So, give that a go.

    Also – try disabling any other plugins you have that are using Dropbox, in case there is a conflict.

    Finally – do any warnings or errors show on the UpdraftPlus settings page, or in the configuration section for Dropbox?

    Best wishes,
    David

    Thread Starter lalaland999

    (@lalaland999)

    11 years, 3 months ago

    Thanks, David. I’ll try what you suggested (later tonight, after baby bedtime) 😉

    I’m getting:
    Warning: You do not appear to be authenticated with Dropbox (whilst deleting)
    You do not appear to be authenticated with Dropbox

    On the Updraft options page.

Viewing 2 replies - 1 through 2 (of 2 total)

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