Can’t connect with Google

  • Resolved sefanjotwo

    (@sefanjotwo)


    8 months ago

    Every time I try to connect with the Google account via the plugin, I am downloading a admin.php file containing this:

    503 Service Unavailable Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    I’ve never had this problem before, after the file is downloaded the spinner keeps spinning and does not connect.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laca

    (@lacadev)

    8 months ago

    Hi @sefanjotwo

    Please try the connection again.
    If it still doesn’t work, please let us know exactly what you’re trying to connect or attach, so we can check it for you.

    Kind regards,
    Laca from Trustindex

    Thread Starter sefanjotwo

    (@sefanjotwo)

    8 months ago

    I’ve tried it on multiple devices, days and times but everytime I’m getting the same result.

    1. Connecting with Google (In my case: Petshonk, Stadskanaal) via the pop-up
    2. After pressing connect the browser downloads a file called admin.php, this contains the 503 error information.
    3. The spinner keeps spinning endlessly and no connection is happening.

    That is exactly what is happening.

    Thread Starter sefanjotwo

    (@sefanjotwo)

    7 months, 4 weeks ago

    @lacadev

    Plugin Support Laca

    (@lacadev)

    7 months, 4 weeks ago

    Hi @sefanjotwo

    It seems that your server configuration might be preventing the connection to Trustindex.
    Please try the connection again, and then send us the server error log so we can investigate what’s causing the issue.

    Kind regards,
    Laca from Trustindex

Viewing 4 replies - 1 through 4 (of 4 total)

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