Can’t create catalog (report debug error)

  • ubanto

    (@ubanto)


    8 years, 1 month ago

    Hi,
    I successfully connected the plugin with Facebook account (right ad account and pixel connected) but it’s impossible to create a catalog.

    Enabling the debug mode it says:

    Something went wrong during the connection with Facebook API. Please, try to refresh the page.
    DEBUG: 100 – OAuthException – (#100) The “url” as part of “schedule” URL must be absolute (fbtrace_id: BXN2KAOmSLG)

    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    8 years, 1 month ago

    Hi,

    first of all, sorry for the large delay on my response, I wasn’t able to check the forum in this period, thanks for your patience.

    About your request, thanks for reaching out this error.

    It seems a bug of plugin and maybe I individuate where and why, most probably due to some particular configuration of your website.

    In order to fix immediately, I ask you to make a temporary change in the plugin and try to see if it solves for you.

    Open the file wp-content/plugins/pixel-caffeine/includes/product-catalogs/class-product-catalog-manager.php and find this line (around line 416):

    'url' => $this->get_url(),

    Replace this line with this:

    'url' => esc_url( $this->get_url() ),

    After this change, you should fix the issue.

    I ask you to make this change yourself in order to have the plugin working now, without wait the new release. Anyway, if it will work for you, I’ll add this into the next version of the plugin, together to other bug fixes.

    Let me know if it fixes for you.
    Thank you and sorry for the inconvenience.

    Thread Starter ubanto

    (@ubanto)

    7 years, 11 months ago

    Hi @antoscarface, I now am sorry for the delay, but I’m just a marketing specialist for my client and it has been difficult to get the attention of the developer.

    Unfortunately the fix didn’t work. Error persists.

    I also noticed this (if it can help): if I try to create a catalog generating a feed file (without uploading directly to FB) the generated feed url seems to be “empty”. It do count products but when I try to upload it via business manager, it’s empty. And if I try to save the link, there’s no file to save.

    Hope this will help.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    7 years, 9 months ago

    Hi,

    sorry for the delay on my response about this issue. Anyway, recently I released a new version that includes this fix as well. So, please, try to upgrade the plugin from the admin of your website and try to refresh again the feed, you should be able to solve the issue.

    Let me know, thanks for the patience 🙂

    Thread Starter ubanto

    (@ubanto)

    7 years, 9 months ago

    Hi antoscarface,
    I updated the plugin but the problem remains.

    Maybe this will help:
    inside my business manager, in catalog’s settings section of the catalog, I read this:

    Your Data Feed File Couldn’t Be Accessed

    Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.

    If I open a new tab and paste the URL, I have Error 404.
    The URL from the feed is: /var/www/vhosts/rodaggiofilm.com/httpdocs/content/uploads/product-catalogs/main-product-catalog.xml

    Plugin Author Antonino Scarfì

    (@antoscarface)

    7 years, 5 months ago

    Hi,

    sorry for the big delay on this!

    A fix for this issue is scheduled for the next version, it will be released in a few days. Please, upgrade the plugin version as soon as it will be available.

    Let me know then, thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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