Can’t create custom content

  • Resolved ledew4

    (@ledew4)


    9 years ago

    I am trying to create a pop up using custom content, but every time I go through the entire process, and click “finish” I am pushed to the custom content page that says I have no content created, with CTA’s to create content, that pushes me through the whole cycle again.

    Also, I had the previous version of this plugin, and when it turned into hustle, all of my existing pop-ups have disappeared. Can they be recovered?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Predrag – WPMU DEV Support

    (@wpmudev-support1)

    9 years ago

    Hi @ledew4,

    Hustle update should have moved your existing popups as Custom Content and there shouldn’t be any additional work needed for that.
    This makes me think that something went wrong during the update and that caused both missing popups and you not being able to create new ones.

    Do you have backup before the update so you can restore it and give it another try with an update?

    Best regards,
    Predrag

    Thread Starter ledew4

    (@ledew4)

    9 years ago

    Hi, unfortunately we have no backup. I just tried deactivating, deleting, and re-installing the plugin, but it still will not allow me to create any content

    Predrag – WPMU DEV Support

    (@wpmudev-support1)

    9 years ago

    Hi @ledew4,

    Can you enable debug log in your wp-config.php file (located in root WP folder) by replacing define(‘WP_DEBUG’, false); with this code:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'display_errors', 0 );

    Try to create new custom content and this should create debug.log file in your wp-content folder that could tell us what is going on.
    Can you upload it to any file sharing service and send the url to me via our contact form:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Send in:

    Subject: “Attn: Predrag Dubajic”
    – Link to debug file
    – Link back to this thread for reference
    – Any other relevant urls

    Cheers,
    Predrag

    jdailey

    (@jdailey)

    8 years, 11 months ago

    Thank you for giving Hustle a try. I am going to mark this topic resolved because we haven’t heard from you in awhile. If this issue was not resolved we can reopen it. Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)

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