can’t create order through dashboard

  • Resolved digihelpbe

    (@digihelpbe)


    3 years ago

    Hi,

    I try to create a new order from the dasboard. but I recieve always an error:
    A critical error has occurred on this website. Check your administrator’s inbox for instructions. but I don’t recieve any mail and I don’t now where to start troubleshooting..can someone help me ?

    kind regards,

    jonay

    sorry for the language dutch …

    • This topic was modified 3 years ago by digihelpbe.
    • This topic was modified 3 years ago by digihelpbe.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years ago

    Hi @digihelpbe ,

    Thanks for reaching out!

    I understand that you are encountering a critical error on your site when trying to create a new order, is that correct?

    Can you check if the instructions email has perhaps landed up in your spam/junk folder?

    Also, I’d suggest installing the free Query Monitor plugin on your site and then trying to create a new order again so that we can see what errors the Query Monitor plugin may identify.

    Once you have those, please can you share them here so that we can take a closer look.

    Cheers!

    Thread Starter digihelpbe

    (@digihelpbe)

    3 years ago

    Hi @beautyofcode ,

    Thanks for your quick response !!!! I have checked in spam/junk folder without success.

    But I have installed the requested plugin an retried and this is the outcome:

    kind regards,

    jonay

    Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years ago

    Hi Jonay,

    Thanks for sharing the above!

    It appears that an error is being caused by the WP GDPR Compliance plugin.

    As a next step, can you try temporarily deactivating the WP GDPR Compliance plugin and see if the error persists?

    If this makes no difference, I’d suggest performing a full conflict test to see if any theme/plugin conflicts may be causing this issue.

    You can follow the steps outlined in our support documentation below on how to perform a conflict test:

    Let us know how this goes!

    Thread Starter digihelpbe

    (@digihelpbe)

    3 years ago

    hi @beautyofcode ,

    thanks a lot ! plugin disabled and removed and issue gone !! thanks a lot for your assistant !!!!

    kind regards,

    Jonay

    Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years ago

    Hi Jonay,

    Happy to help, and really glad to hear that the culprit has been identified!

    Should you need any further help with the error the WP GDPR Compliance plugin is causing, I’d suggest reaching out to the plugin developers.

    Since this has been resolved, feel free to create a new topic should you need any further help 🙂

    Also, if you have a few minutes, we’d love it if you could leave us a review: 

    https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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