• Resolved TakerMH

    (@takermh)


    So I just installed the plugin, made all the settings for my facebook page and Instagram.

    But when I’m on the main page of the plugin, I can’t seem to generate any short code.
    In fact the main page looks a bit strange to me.

    The dropdown isn’t displayed as it should be I guess.
    Tried in in different browsers (Firefox and Edge) but to no extend.

    Here is a screenshot of the page:

    View post on imgur.com

    As you can see, the dropdown is not displaying properly and if I choose a social network (eg. Facebook) it doesn’t display any button to create the short code.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author slickremix

    (@slickremix)

    Hey @takermh,
    Sorry for the troubles! Try deactivating all other plugins besides the Feed Them Social ones and then test to see if the generator works. If this works try turning on each one one by one to see which one is causing the issue.

    Let me know how it goes.

    Thanks,
    Justin

    Thread Starter TakerMH

    (@takermh)

    Even with all plugins deactivated the problem still exists.

    I also just discovered that I can’t get into the global options from the main page, I have to use the admin bar menu to go to the Global options.

    Even switching to the standard theme from WordPress did nothing (I suspected some CSS from interfering, but there is nothing).

    I also tried it on another WordPress site I have available and it’s the same picture here.

    Both are the latest version of WordPress and the plugin, since I just installed it.

    Any ideas what to do next?

    Best regards,
    Thomas

    Plugin Author slickremix

    (@slickremix)

    What type of computer setup and browser are you using?

    Thread Starter TakerMH

    (@takermh)

    I have Windows 10 and tried it in Firefox and Edge, both browsers have the same problem.

    I had a look into the developer tools from Firefox and it seems like the div class has a height of 0.

    View post on imgur.com

    This is the part of the code which has a height of 0 (as it seems).

    Plugin Author slickremix

    (@slickremix)

    Great thanks for the feedback, a few others have mentioned this but were unable to really assist. Where in the console are you seeing the height of 0?

    Try adding this maybe to the custom css option on the Settings > Global Options tab of our plugin.

    .feed-them-social-admin-form {
        min-height:80px;
        height:auto;
    }
    Thread Starter TakerMH

    (@takermh)

    It seems like I can’t use custom css as well.

    I can check the mark, but when I click the button “show custom css” it doesn’t do anything.
    Even after a save and reload it doesn’t work.

    I also tried to put the css from you right in the settings-page.php, but it doesn’t work.

    Here is my system info, if this helps:
    ### Begin System Info ###
    SITE_URL: https://takersplace.de
    Feed Them Social Version: 2.6.4

    — WordPress Configuration:
    WordPress Version: 5.0.3
    Multisite: No
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Takersplace 1.0.1461673100
    PHP Memory Limit: 256M
    WP_DEBUG: Disabled

    — Webserver Configuration:
    PHP Version: 7.1.23-nmm1
    Web Server Info: apache

    — PHP Configuration:
    Safe Mode: No
    Upload Max Size: 200M
    Post Max Size: 200M
    Upload Max Filesize: 200M
    Time Limit: 30
    Max Input Vars: 10000
    Allow URL File Open: On (1)
    Display Erros: On (1)

    — PHP Extensions:
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — FTS Settings->Global Options:
    Cache time: 2 Days

    — Active Plugins:
    Advanced Custom Fields: 5.7.12
    Akismet Anti-Spam: 4.1.1
    Basic Google Maps Placemarks: 1.10.7
    Child Theme Configurator: 2.4.1
    Classic Editor: 1.4
    Contact Form 7: 5.1.1
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.6.4
    Jetpack by WordPress.com: 7.0.1
    Ko-Fi Button: 0.3.0
    OTW Portfolio Light: 1.4
    Server IP & Memory Usage Display: 2.1.0
    Snazzy Maps: 1.1.5
    Wordfence Security: 7.2.2
    WP Statistics: 12.5.7

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: Yes
    Twitter Consumer Key: No
    Twitter Secret: No
    Twitter Token: No
    Twitter Token Secret: No
    Pinterest Token: No
    Instagram: Yes
    YouTube: No

    — FaceBook & Twitter Date Format and Timezone

    Date Format: one-day-ago
    Timezone: Europe/Amsterdam

    — Hide Facebook Images in Posts:

    Hide: No

    — Hide Facebook Error Handler:

    Hide: Yes

    — Fix Twitter Time:

    Fix: No

    — Disable Magnific CSS:

    Fix: No

    — Fix Internal Server Error:

    Fix: No
    ### End System Info ###

    Plugin Author slickremix

    (@slickremix)

    Very strange. Do things work ok if you use Chrome or safari?

    Thread Starter TakerMH

    (@takermh)

    I just installed chrome and tried it there, same result here.

    I found one css you could change to make at least the selector display properly.

    In the settings-page.css in shortcode-form-selector set height: auto.
    The selector is set to a height of 40px.

    But I found something different.
    It seems like the Settings for creating the shortcode aren’t visible.

    View post on imgur.com

    when I deactivate this, it seems like everything is made visible, so there seems to be a problem with the css, maybe.

    Thread Starter TakerMH

    (@takermh)

    Okay, I just made the change in the developer tool itself and gave the element itself a display:block; parameter and now it seems like it’s working.

    But it’s only a temporary workaround for now.

    <form class="feed-them-social-admin-form shortcode-generator-form fts-fb-page-shortcode-form facebook_options_wrap" style="display: block;">

    Plugin Author slickremix

    (@slickremix)

    Thanks for helping out! If you could possibly go through and make sure the rest of the plugin works ok for you and post any and all CSS fixes to our issues board here I’ll make sure they get applied and pushed asap.
    https://github.com/SlickRemix/feed-them-social/issues

    Spencer

    Thread Starter TakerMH

    (@takermh)

    Will do so tomorrow and post them on github, as good as I can.

    Plugin Author slickremix

    (@slickremix)

    Awesome, we really appreciate your assistance here!

    Spencer

Viewing 12 replies - 1 through 12 (of 12 total)

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