• Resolved luggagetag

    (@luggagetag)


    My variations just wont delete, if I hit the remove beside a variation the page just sits there and does nothing, the icon spins and the page is gray … I found if I hit publish after a couple of seconds the variation would have deleted when the page reloads… I tried the bulk delete variations , it too hangs and nothing deletes.

    I have done the woocommerce fault finding, nothing, disabled all the plugins, still cant delete variations, changed themes cant delete , made sure everything was updated, cant delete… Something updated and caused this as it was all working perfectly until last week…but what ?

    The system report looks like this below…. any ideas where to look next ?

    Thanks

    ` WordPress Environment
    
    WordPress address (URL): https://crewluggagetags.com<br>Site address (URL): https://crewluggagetags.com<br>WC Version: 8.6.1<br>REST API Version: ✔ 8.6.1<br>WC Blocks Version: ✔ 11.8.0-dev<br>Action Scheduler Version: ✔ 3.7.1<br>Log Directory Writable: ✔<br>WP Version: 6.4.3<br>WP Multisite: ✔<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: LiteSpeed<br>PHP Version: 8.1.27<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 10000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w
    
    SUHOSIN Installed: –<br>MySQL Version: 10.6.17-MariaDB<br>Max Upload Size: 1 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database
    
    WC Database Version: 8.6.1<br>WC Database Prefix: wp8y_<br>Total Database Size: 100.08MB<br>Database Data Size: 75.46MB<br>Database Index Size: 24.62MB<br>wp8y_woocommerce_sessions: Data: 0.50MB + Index: 0.02MB + Engine InnoDB<br>wp8y_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp8y_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp8y_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp8y_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp8y_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp8y_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp8y_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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Index: 0.03MB + Engine InnoDB<br>wp8y_wc_product_attributes_lookup: Data: 1.52MB + Index: 0.34MB + Engine InnoDB<br>wp8y_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_wc_product_meta_lookup: Data: 0.25MB + Index: 0.47MB + Engine InnoDB<br>wp8y_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp8y_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp8y_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp8y_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp8y_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp8y_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts
    
    attachment: 696<br>custom_css: 2<br>customize_changeset: 15<br>elementor_library: 7<br>frm_form_actions: 6<br>frm_styles: 1<br>mailpoet_page: 1<br>mc4wp-form: 1<br>motta_footer: 22<br>motta_help_article: 28<br>motta_popup: 6<br>motta_size_guide: 4<br>nav_menu_item: 48<br>page: 56<br>post: 31<br>product: 72<br>product_variation: 2261<br>qrcode-card: 21<br>revision: 818<br>shop_coupon: 1<br>shop_order: 4<br>shop_order_placehold: 2<br>wp_global_styles: 4<br>wp_navigation: 1<br>wpcf7_contact_form: 5 Security
    
    Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (63)
    
    Backuply: by Softaculous – 1.2.8<br>Contact Form 7: by Takayuki Miyoshi – 5.9.2<br>Elementor: by Elementor.com – 3.20.1<br>Google Listings and Ads: by WooCommerce – 2.6.2<br>Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.3.0<br>Jetpack: by Automattic – 13.2.1<br>Kirki Customizer Framework: by Themeum – 5.0.0<br>Mailchimp for WooCommerce: by Mailchimp – 3.7<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11<br>MailPoet: by MailPoet – 4.46.0<br>Meta Box: by MetaBox.io – 5.9.4<br>Pinterest for WooCommerce: by WooCommerce – 1.3.23<br>SpeedyCache Pro: by Softaculous Team – 1.1.4<br>SpeedyCache: by Softaculous Team – 1.1.4<br>TikTok: by TikTok – 1.2.4<br>WCBoost - Products Compare: by WCBoost – 1.0.4<br>WCBoost - Variation Swatches: by WCBoost – 1.0.15<br>WCBoost - Wishlist: by WCBoost – 1.0.10<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.3<br>WooCommerce Square: by WooCommerce – 4.5.1<br>WooCommerce: by Automattic – 8.6.1<br>WP Mail SMTP: by WP Mail SMTP – 4.0.1<br>WooCommerce Square: by WooCommerce – 4.5.1<br>WooCommerce: by Automattic – 8.6.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.5.4<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.3<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1<br>Backuply: by Softaculous – 1.2.8<br>Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.6.1<br>Contact Form 7: by Takayuki Miyoshi – 5.9.2<br>Elementor: by Elementor.com – 3.20.1<br>Formidable Forms: by Strategy11 Form Builder Team – 6.8.3<br>Google Analytics for WooCommerce: by WooCommerce – 2.0.3<br>Google Listings and Ads: by WooCommerce – 2.6.2<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Image optimization service by Optimole: by Optimole – 3.12.5<br>Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.3.0<br>Jetpack: by Automattic – 13.2.1<br>Kirki Customizer Framework: by Themeum – 5.0.0<br>LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.10<br>Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.7<br>LoginPress: by LoginPress – 3.0.5<br>Mailchimp for WooCommerce: by Mailchimp – 3.7<br>MailPoet: by MailPoet – 4.46.0<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11<br>Meta Box: by MetaBox.io – 5.9.4<br>Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.10<br>Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.6.5<br>Pinterest for WooCommerce: by WooCommerce – 1.3.23<br>QR code MeCard/vCard generator: by Stanislav Kuznetsov – 1.6.6<br>Soo Demo Importer: by UIX Themes – 1.3<br>SpeedyCache: by Softaculous Team – 1.1.4<br>SpeedyCache Pro: by Softaculous Team – 1.1.4<br>TikTok: by TikTok – 1.2.4<br>USPS Live Rates: by Octolize – 1.9.1<br>VariBulkEdit - WooCommerce Bulk Edit Variations: by ProgressSite – 1.2.0<br>WCBoost - Products Compare: by WCBoost – 1.0.4<br>WCBoost - Variation Swatches: by WCBoost – 1.0.15<br>WCBoost - Wishlist: by WCBoost – 1.0.10<br>WP Mail SMTP: by WP Mail SMTP – 4.0.1<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.13.2
    
    Envato Market: by Envato – 2.0.11<br>Motta Addons: by Uixthemes – 1.2.1 Inactive Plugins (0) Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to Woo.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #12 - /shop/<br>Cart: #13 - /cart/<br>Checkout: #20886 - /checkout-2/<br>My account: #15 - /my-account/<br>Terms and conditions: #19877 - /legal/terms-of-use/ Theme
    
    Name: Motta<br>Version: 1.2.2<br>Author URL: http://uixthemes.com<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates
    
    Overrides: motta/woocommerce/archive-product.php<br>motta/woocommerce/cart/cart-empty.php<br>motta/woocommerce/cart/cart-shipping.php<br>motta/woocommerce/cart/cart.php<br>motta/woocommerce/cart/mini-cart.php<br>motta/woocommerce/global/quantity-input.php<br>motta/woocommerce/loop/add-to-cart.php<br>motta/woocommerce/myaccount/dashboard.php<br>motta/woocommerce/myaccount/form-edit-account.php<br>motta/woocommerce/myaccount/form-login.php<br>motta/woocommerce/myaccount/form-lost-password.php<br>motta/woocommerce/myaccount/my-address.php<br>motta/woocommerce/myaccount/orders.php<br>motta/woocommerce/order/form-tracking.php<br>motta/woocommerce/single-product/add-to-cart/external.php<br>motta/woocommerce/single-product/add-to-cart/grouped.php<br>motta/woocommerce/single-product/add-to-cart/simple.php<br>motta/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>motta/woocommerce/single-product/meta.php<br>motta/woocommerce/single-product/product-image.php<br>motta/woocommerce/single-product/product-thumbnails.php<br>motta/woocommerce/single-product/rating.php<br>motta/woocommerce/single-product/review.php<br>motta/woocommerce/single-product/tabs/tabs.php<br>motta/woocommerce/single-product-reviews.php WooCommerce PayPal Payments
    
    Onboarded: –<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Square
    
    Environment: Production<br>Tokenization Enabled: ✔<br>Debug Mode: Off Cash App Pay (Square)
    
    Environment: Production<br>Debug Mode: Off Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-03-18 20:41:56 +00:00<br>Options: ✔<br>Notes: 64<br>Onboarding: completed MailPoet
    
    Sending Method: MailPoet<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://crewluggagetags.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler
    
    Canceled: 4<br>Oldest: 2024-03-15 08:58:59 +0000<br>Newest: 2024-03-16 09:03:06 +0000
    
    Complete: 14,044<br>Oldest: 2024-02-16 00:26:06 +0000<br>Newest: 2024-03-18 00:23:34 +0000
    
    Failed: 9<br>Oldest: 2023-12-16 20:44:15 +0000<br>Newest: 2024-03-16 04:30:02 +0000
    
    Pending: 12<br>Oldest: 2024-03-18 00:25:34 +0000<br>Newest: 2024-03-22 10:23:59 +0000 Status report information
    
    Generated at: 2024-03-18 00:25:12 +00:00<br>`
Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter luggagetag

    (@luggagetag)

    It just hangs here with the icon spinning when you hit remove

    Plugin Support Shameem – a11n

    (@shameemreza)

    Hi @luggagetag,

    As a first step, try increasing the PHP Post Max Size from 512 MB to 2 GB and PHP Time Limit from 180 to 1200. Once done, head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser cache (if possible, try using a different browser) and try deleting it again.

    If this makes no difference, check whether any Javascript error shows in the browser console or not: https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-javascript/

    In the meantime, you can also run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter luggagetag

    (@luggagetag)

    Thanks , did every step , and no change, still the same weird issue .

    Any other ideas ?

    Hi @luggagetag,

    I understand you are still facing the same issue even after trying the suggested steps, however, I’m curious, were you able to run a conflict test just like @shameemreza suggested?

    Thread Starter luggagetag

    (@luggagetag)

    yep did the conflict test twice ..went right back to just a basic woocommerce template and only woocommerce plugin on same just hangs .. very weird as wasn’t doing it last week and no new plugins installed .

    Hello again @luggagetag,

    Thanks for confirming this for us.

    It is unusual that this is happening to you.

    However, to further even troubleshoot the issue, could you please update your WooCommerce version to the latest version (8.7.0), as at the point contacted us, your WooCommerce version was 8.6.1. Please be sure to update your database as well.

    I know this may sound desperate, but most WooCommerce updates tend to fix common issues as the issue you’re experiencing.

    Please try this and let us know how it goes.

    Looking forward to your reply.

    Thread Starter luggagetag

    (@luggagetag)

    Thanks, just updated to 8.7.0 and DB tables also updated and still.

    The only way to remove a variation it to hit remove and then hit publish …strange and bulk delete still no worky also.

    Hi @luggagetag,

    Thanks for sharing an update on the issue.

    The only way to remove a variation it to hit remove and then hit publish

    This seems like the standard approach when deleting a product variation.

    strange and bulk delete still no worky also.

    Could you please share a simple video walking us through the bulk delete process and how it behaves on your end? You can use a video recording and sharing software like https://www.awesomescreenshot.com/ then share the direct link here with us.

    IN the meantime, are you getting any error messages under WooCommerce > Status > Logs? If you can find any error message, please paste it via https://gist.github.com/ and send the link here.

    Thread Starter luggagetag

    (@luggagetag)

    Ahhhh should have just looked in the error logs to start with ! It was the mail chimp plug in.

    With it installed and deactivated the error persisted… had to delete the entire plugin and then presto can delete variations normally and also use bulk delete.

    The error log gave this https://github.com/luggagetags/Luggagetags/blob/ccef88c1972bc35e2c8e01cc65f160206f99371e/fatal-errors-2024-03-20.log

    Hi there @luggagetag,

    I’m glad to hear that you were able to identify the issue with the MailChimp plugin and resolve it by deleting the plugin entirely.

    If you decide to reinstall the MailChimp plugin in the future, please ensure that you have the latest version to avoid any known issues.

    If the problem persists, we recommend reaching out to the plugin developers or their support for further assistance.

    Should you encounter any other issues or need further assistance with your WooCommerce store, please don’t hesitate to create a new thread.

    We’re here to help!

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