Can’t Disable Notifications

  • Resolved upsoken

    (@upsoken)


    1 year, 1 month ago

    I want to disable notifications, but when I go to the notifications page and switch it off, I can’t click the “Save Notifications” button. It does a small animation like I clicked it, but nothing happens – and it doesn’t save my changed notification settings.

    I normally use firefox. I disabled my adblocker and tried again. Same issue.

    I then moved to a chromium based browser (edge), and tried – same issue.

    Any help is appreciated, I just want logging – not the notifications via email.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    1 year, 1 month ago

    Hi @upsoken,

    Thanks for reaching out—and I’m really sorry to hear about the trouble you’re having with saving your notification settings.

    To help us troubleshoot this, could you please share a few more details about your setup? Specifically:

    • Your WordPress core version
    • The version of the WP Activity Log plugin you’re using
    • Your current PHP version

    Also, when you try to save the settings, are you seeing any JavaScript or PHP errors in the browser console or error logs which you can share with us for analysis?

    If possible, please try temporarily deactivating other plugins and switching to a default theme to rule out a potential conflict. Let us know if the issue persists in that state—we’ll take it from there.

    Looking forward to your update so we can get this sorted!

    Thread Starter upsoken

    (@upsoken)

    1 year, 1 month ago

    Sure, I can get you info:

    1. Core Version: 6.8.1
    2. WP Activity Version: 5.3.4.1
    3. Current PHP Version: 8.2

    I am receiving an error in my inspector when clicking the button:

    The invalid form control with name=‘built-in-notifications[notification_daily_email_address]’ is not focusable.

    I can’t disable everything and go to a default theme on a production site to diagnose why a save button isn’t working. If I can, I’ll try and do a fresh install locally and see if the same thing happens, but I just checked – and this exact issue is happening on multiple websites for my clients. Each on different versions of PHP and different hosts.

    Thread Starter upsoken

    (@upsoken)

    1 year, 1 month ago

    Just did a completely clean install on a local machine of the same wordpress version. Used the same WP Activity Log version, and the same PHP version (8.2).

    Same exact issue with default theme and NO other plugins.

    Button does a short animation, like it’s registering that I clicked – error in inspector, no changes saved.

    Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    1 year, 1 month ago

    Thanks for the follow-up on this, @upsoken!

    This does sound like a bit of an edge case, and while I haven’t been able to reproduce the issue on my end just yet, I’ve made a note of it so we can investigate further internally.

    In the meantime, there is a workaround you can use to disable the daily and weekly summary emails via WP-CLI. You’ll find everything you need in this article: WP-CLI commands for WP Activity Log

    I hope this helps for now, and rest assured we’ll continue looking into this on our side. Let us know if you run into anything else in the meantime!

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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