can’t display categories statistics

  • Resolved pulsarinformatique

    (@pulsarinformatique)


    4 years, 3 months ago

    Hi

    WIth WP 5.9.1 + WooCommerce 6.2.1 + WooCommerce Admin 3.2.1 when I try to see the statistics depending on the product categories (wp-json/wc-analytics/products/categories?per_page=100&_locale=user) the data keeeps laoding but are never displayed.

    In the browser console I can see the 502 error on the page :

    Failed to load resource: the server responded with a status of 502 ()

    If I click to get more details I get :

    {“code”:”woocommerce_rest_cannot_view”,”message”:”D\u00e9sol\u00e9, vous ne pouvez pas lister les ressources.”,”data”:{“status”:401}}

    What should I do please?

    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    4 years, 3 months ago

    Hi there,

    A 502 error means “Bad Gateway” and points to malformatted data. Sometimes another component formats the data in a way that the REST API cannot process it. I suggest a conflict check as a first troubleshooting step.

    https://ww.wp.xz.cn/plugins/check-conflicts/ allows you to activate only WooCommerce, WooCommerce Admin for your IP address.

    Can you load the categories then?

    **Before you do that, please do make a full backup!** – one can never have too many :).

    Kind regards,

    Thread Starter pulsarinformatique

    (@pulsarinformatique)

    4 years, 3 months ago

    Yes thanks a lot
    it was Query Monitor that confused the stats.
    thanks again
    cyril

    Thread Starter pulsarinformatique

    (@pulsarinformatique)

    4 years, 3 months ago

    the issue is solved

    Plugin Support con

    (@conschneider)

    Engineer

    4 years, 3 months ago

    Sweet. Thanks for posting your solution, all the best 👋.

    miroruse

    (@miroruse)

    4 years, 1 month ago

    Hi, my categories keep loading, no error is displayed in the console. Disabled all plugins, changed the theme, nothing changed. Could it be the database?

    nathvi V. a11n

    (@nathvi)

    4 years, 1 month ago

    Hello @miroruse

    Thanks for your message!

    To keep things organized, could you open a new thread? Please include a link to this forum and a copy of your System Status report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    You can use https://pastebin.com/ to include it and remove any sensitive detail. Or post it on your thread.

    Once we have that information, we’ll be in a better place to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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