Can’t download backup

  • Resolved milwa

    (@milwa)


    8 years ago

    Hi guys,

    since the latest update I’m not able anymore to download my backups directly from the “backups” page of BackWPUp. When clicking on “download now” only a tar (I’ve selected compressing as tar since there always was an error with zip compressing) file with 0 bytes is downloaded. The backup file is created correctly and can be dowloaded from the according folder only with ftp software.

    Your help is very much apprechiated 🙂

    THX, Milwa

Viewing 12 replies - 1 through 12 (of 12 total)
  • happyAnt

    (@duongcuong96)

    8 years ago

    @milwa
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

    Thread Starter milwa

    (@milwa)

    8 years ago

    WordPress-Version: 4.9.6
    BackWPup-Version: 3.5.0
    PHP-Version: 7.2.5 (64bit)
    MySQL-Version: 5.5.59
    cURL-Version: 7.59.0
    cURL-SSL-Version: OpenSSL/1.0.1e
    WP-Cron-URL:: /wp-cron.php
    Verbindung zum Server selbst:: Response-Test OK
    Document root: xxx
    Temp-Verzeichnis:: xxx
    Protokoll-Verzeichnis:: xxx
    Server: Apache
    Betriebssystem: Linux
    PHP-SAPI: cgi-fcgi
    Aktueller PHP-User: xxx
    Maximale Skript-Laufzeit: 38 Sekunden
    BackWPup maximum script execution time: 30 Sekunden
    Alternative WP Cron: Aus
    WP Cron abgeschaltet: Aus
    Verzeichnis-Rechte: 0755
    Server-Zeit: 20:20
    Zeit der Website: 22:20
    Zeitzone der Website: Europe
    Zeitverschiebung der Website: 2 Stunden
    Sprache der Website: de-DE
    Zeichensatz des MySQL-Clients: utf8mb4
    PHP-Memory-Limit: 256M
    WordPress-Memory-Limit: 96M
    Maximales WordPress-Memory-Limit: 256M
    Benutzter Speicher: 60,25 MB
    Geladene PHP-Erweiterungen:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Thread Starter milwa

    (@milwa)

    8 years ago

    And to be acccurate: it’ s a WP Multisite

    Andreas W.

    (@aweissinpsyde)

    8 years ago

    Hello @milwa

    can you please test version https://github.com/inpsyde/backwpup/archive/master.zip Please tell me if this works for you?

    I hope this will solve your problems.

    Thank you so much

    Regards

    Andreas

    happyAnt

    (@duongcuong96)

    8 years ago

    #here,
    BackWPUp 3.5.1 is out with all bugs fixed, please update as soon as possible.
    Thank you!

    happyAnt

    (@duongcuong96)

    8 years ago

    @milwa
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://ww.wp.xz.cn/support/plugin/backwpup/reviews/

    Thread Starter milwa

    (@milwa)

    8 years ago

    Hi guys,

    sorry for the late reply.

    it neither worked with the version from above nor the 3.5.1 update.

    The backup gets created and when I press download it only downloads an archive with 0 bytes. When I create a backup with only the database in it – it creates the archive and the download works just fine.
    So still, the only way to downlaod a created backup with all the files is with ftp.

    THX milwa

    korg007

    (@gillesgagnon)

    7 years, 11 months ago

    We’re experiencing the same issue here. (not multi-site)

    Any ideas?

    happyAnt

    (@duongcuong96)

    7 years, 7 months ago

    @milwa @gillesgagnon
    Is the latest version fixed your issue?
    Thanks!

    korg007

    (@gillesgagnon)

    7 years, 7 months ago

    It appears to have. I haven’t checked all my clients’ sites yet. So far so good.

    happyAnt

    (@duongcuong96)

    7 years, 7 months ago

    @gillesgagnon
    Good to hear that, thanks!

    Thread Starter milwa

    (@milwa)

    7 years, 3 months ago

    @duongcuong96

    sorry for the late reply but yes, download problems are gone!

    THX

Viewing 12 replies - 1 through 12 (of 12 total)

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