Can’t download tools–>export (database XML)

  • Resolved david57

    (@david57)


    1 year, 10 months ago

    Recently, Shield Security has prevented accessing the Tools–>Export XML download of the database.

    I don’t know which version this started with or the specific shield setting that causes it. I have tried many combinations without success.

    But if I temporarily disable Shield Security, I can generate the XML file and download it correctly.

    How can I make this work correctly?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Paul

    (@paultgoodchild)

    1 year, 10 months ago

    Can you reproduce the problem then immediately look at Shield’s Activity Log. If Shield blocks anything, it’ll be detailed in there and what it’s blocking and why.

    Thread Starter david57

    (@david57)

    1 year, 10 months ago

    Thanks for the suggestion. But there is nothing in the Dashboard»Activity»View Logs.

    I know something is being blocked by Shield Security because it works if I disable this plugin.

    I am about to give up on this plugin because it has lost its way from when it started as wp-simple-firewall. It has become so complex that the simple things are lost in the “Go PRO!” stuff that I don’t need.

    Plugin Author Paul

    (@paultgoodchild)

    1 year, 10 months ago

    The only other thing I can suggest is when you click the link, there’s a conflict with another plugin or theme that causes an error and the action fails. We can’t reproduce the problem, so it’s likely something specific to your site. You could try disabling other plugins, not Shield and see if you can get it working until you can find the conflict.

    As to giving up on Shield, if you feel that’s best for you and your site, we’ll be sorry to hear that. But we always say that our members should chose the solution that works best for you. If that’s not Shield, that’s unfortunate but perfectly okay.

    If we didn’t improve Shield and evolve it, we’d be criticised by for not continuing to develop the service. We’re very far from being lost.

    All the best!

    Thread Starter david57

    (@david57)

    1 year, 10 months ago

    Greetings Paul,

    Thanks for your quick response. I understand you can’t reproduce the problem. And I have a glimmer of understanding about how hard it is to support an unlimited combination of plugins and themes.

    And this confirms my suspicion that this problem is caused by a setting within the Shield Security plugin. But the menu system is so complex and so much is locked out by the “Go PRO!” stuff, that it is impossible for me to figure out which setting is causing the problem.

    For now, the workaround is to disable Shield Security for the 1 minute it takes to run Tools–>Export once a month.

    Plugin Support Jelena

    (@jmisic)

    1 year, 10 months ago

    Hi David,

    Thanks so much for reporting back. We appreciate the update.

    Regards,

    Jelena

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t download tools–>export (database XML)’ is closed to new replies.