Can’t Edit Any Forms

Oh no, @toad78!

Let’s check some common causes:

1. What theme are you using?
2. Could you disable all plugins except for HappyForms, and see if that makes any difference?

Let’s hope we can figure this out quickly! Let us know your discoveries. 🙂

Thank you, @toad78!

We’ve tried replicating your issue on Divi, but forms are working smoothly on our end. You mentioned you see your Customizer screen: by that, you mean you see your theme customization options instead of your form editing screen?

Would you refresh your permalinks in your Settings → Permalinks screen? Just clicking Save Changes without actually tweaking any values is enough to trigger the refresh.

Let us know if that helps!

Bummer! That’s really strange, @toad78.

Out of interest, If you disable all plugins (except for HappyForms) and switch to another theme, say Twenty Nineteen, what happens? Do you still see the same problem?

Let us know! I’m sure it’s super-easy to fix once we know what we’re dealing with.

Got it, @toad78.

Now that’s a complete mystery, and we’re sorry for the headache! Would you help us investigate, and finally bring back your forms?

1. Head over to your Tools → Export screen.
2. Select Forms under Choose what to export.
3. Click the Download Export File button.

Finally shoot us an email at support[at]thethemefoundry.com. We’ll import your forms and take a look directly, and follow up with you by email.

When we’ll know more about what’s happening, we’ll update this thread for other users which may be facing the same issue.

Let us know how you go!