Can’t edit my WP forms

sorry, I forgot to attach the links:

http://www.caravanasmexico.com/francais/files/2025/03/Capture-decran-2025-03-17-a-1.33.19 PM.png

http://www.caravanasmexico.com/francais/files/2025/03/Capture-decran-2025-03-17-a-1.33.28 PM.png

Good morning. I finally received a final answer form GoDaddy. Please what do you recommand, as I’m still not able to edit the WPForms plugins. Thank you.

Copy of GoDaddy messages (2) :

1. I was able to login to the WP Admin using the credentials you provided and got into the WPForms: https://snipboard.io/oYuQf2.jpg However, I encountered errors in Console. https://snipboard.io/glO78B.jpg I am sending your message to a senior analyst for further review. Due to the complexity of your issue, this may take a little bit longer to resolve. We appreciate your patience.
2. I’ve now had a chance to investigate the issue in detail. Following your instructions (I gave a full access to the WordPress admin panel), I was able to replicate the issue you described when attempting to edit forms using the WPForms plugin: https://snipboard.io/6e8QcK.jpg Specifically, I observed a 500 Internal Server Error being returned in the browser’s developer console for the following resource: https://www.caravanasmexico.com/francais/wp-content/plugins/wpforms-lite/assets/pro/js/admin/builder/fields/content.min.js?ver=1.9.4.2 It’s important to note that 500 Internal Server Errors are generated by the hosting web server and not by the Firewall service. These types of errors are typically related to misconfigurations within the site’s application code, plugin conflicts, or issues in the server environment. More information about the 500 errors can be found in the link below: https://blog.sucuri.net/2022/09/what-is-a-500-internal-server-error-how-to-fix-it.html To further isolate the issue and confirm whether the Firewall might be contributing to the error, I temporarily disabled the Firewall Bypass Prevention rules that had been added earlier to the .htaccess file. This allowed me to directly access your site through the hosting IP address 107.180.117.240, bypassing the firewall, in accordance with the instructions provided here: https://www.godaddy.com/help/bypass-the-web-application-firewall-waf-for-testing-41825 After testing the WPForms builder again directly through the hosting IP (107.180.117.240), I received the same 500 error, confirming that the issue is not caused by the Firewall. Instead, it appears to be related to something on the hosting side or within the WordPress application itself. https://snipboard.io/OU7tvl.jpghttps://snipboard.io/SN6ua4.jpghttps://snipboard.io/VDc0G5.jpg In addition, I reviewed the server’s Apache error logs and discovered a large number of entries similar to the following: [Mon Mar 24 03:56:16.587538 2025] [core:error] [pid 2935180:tid 2935386] [remote 10.38.56.223:60049] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: https://www.caravanasmexico.com/francais/wp-admin/admin.php?page=wpforms-builder&view=fields&form_id=4212&force_desktop_view=1 This error typically occurs when the server is caught in a loop of internal redirects, often due to rewrite rules or plugin behavior that unintentionally trigger repeated redirects, especially when combined with multilingual site setups, or misconfigurations in .htaccess or plugin routing. As this behavior is happening entirely within the hosting environment and application layer, it is beyond the scope of our support for Website Security services. Please note that your Website Security subscription includes support for services such as the Firewall, SSL, Backups, and Monitoring. However, issues directly related to WordPress plugins, themes, or the server configuration (such as this one) would need to be reviewed either by your site developer or by our hosting support team. You can reach out to our hosting support department through the following link for further assistance: https://www.godaddy.com/contact-us They will be in a better position to assist you in reviewing your hosting setup and identifying what may be causing the WPForms builder to return 500 errors. Finally, I’d like to confirm that after completing our tests, we have re-enabled the Firewall Bypass Prevention rules on your site to ensure that all incoming requests continue to be properly filtered through the Website Firewall for security purposes. I’ve also checked the site from various endpoints around the globe to ensure it’s loading properly: https://testlocal.ly/tests/67e142cb5fad633ecf0be415 Please let us know if there’s anything else we can assist you with regarding your Website Security services. Best regards, Ivan

Hi, Thank you for your recommandations.

Without doing absolutely nothing, I went on the admin dashboard this morning, and I tried to edit one more time the WPForms plugin, and guess what…it works!

So I don’t have any idea what happened, but for now i’m ok.

Thank you for your support.