Can’t Edit Site

  • Resolved tmarroyo17

    (@tmarroyo17)


    8 years, 4 months ago

    Hello,

    I was hired by a woman to oversee the website for her company, but when I got the login info for her website, I have zero options to edit anything for the site. I am able to login to the site with the wp-admin login, and when I click “visit site” it takes me there, however, in the Dashboard there are no widgets or anything below “Profile”. When i go to the page and am logged in, the top tool bar does not have any “Edit Page” option either.

    I have never had this issue before and can’t find it in any forums. Could it be that the login she gave me does not have admin privileges? All I want to do is be able to update the site but that’s not an option.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    8 years, 4 months ago

    You need an admin login. It sounds like you’re not an administrator.

    Thread Starter tmarroyo17

    (@tmarroyo17)

    8 years, 4 months ago

    That’s what it appears to be.

    One issue we’re having is getting a hold of her previous content manager that had all the logins for everything. In the worst case scenario, if we never get a hold of him, is there a way to change those admin roles through siteground or the C Panel? I do have those logins for siteground that work, I just can’t get a hold of the guy who had the admin login.

    Thanks for clarifying my first question.

    lisa

    (@contentiskey)

    8 years, 4 months ago

    In SiteGround.com -Go to cPanel-Access PHPmyAdmin-
    Find users table in database- add, access and modify users in database
    More guidance: https://codex.ww.wp.xz.cn/Resetting_Your_Password

    Thread Starter tmarroyo17

    (@tmarroyo17)

    8 years, 4 months ago

    Awesome! Thanks for the help!

Viewing 4 replies - 1 through 4 (of 4 total)

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