Can’t enable Two-factor authentication

  • Resolved PaulHillGuitarist

    (@paulhillguitarist)


    5 years, 5 months ago

    I cannot enable Two-factor authentication on this site. I click on either “on” or “auto” and the pop up asks me for a code. The code is not sent. I have tried this many times over the past few months and no code is ever sent. I have checked my spam folder and tested that I can receive emails on the email address that the code is being sent to and the email address is working fine.

    I deleted and reinstalled the plugin after checking “Complete deactivation”. A user that looks like a hacker has successfully logged in to my site from various countries, so I desperately need to enable Two-factor authentication before my site is infected.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support katereji

    (@katereji)

    5 years, 5 months ago

    Hello.
    Please, check the outgoing mail from your website: the authorization letter is sent by your SMTP server, not the CleanTalk servers.
    Did it help?
    Write back to us.

    Thread Starter PaulHillGuitarist

    (@paulhillguitarist)

    5 years, 5 months ago

    How do I do that please? I did look into this at the time, but I might be overcomplicating things. Do I need to install a plugin to check the outgoing mail?

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 5 months ago

    You have to contact your hosting support, so they can help you.

    Thank you.

    Thread Starter PaulHillGuitarist

    (@paulhillguitarist)

    5 years, 5 months ago

    OK, will do. Thanks!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 4 months ago

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter PaulHillGuitarist

    (@paulhillguitarist)

    5 years, 4 months ago

    I spent a great deal of time trying to figure out a solution with my hosting company and nothing seemed to work. I have resorted to using a separate plugin to enable 2FA.

    Plugin Author Denis Shagy

    (@shagimuratov)

    5 years, 4 months ago

    Hi @paulhillguitarist,

    Thank you for reply.

    Could you please let me known the separate plugin name? Do you use Email to obtain security code in that plugin?

    Thread Starter PaulHillGuitarist

    (@paulhillguitarist)

    5 years, 4 months ago

    My hosting company recommended WP 2FA, so I used that. It was quick and easy to set up. I have spent a ton of time using various software tools since then so I can’t remember the exact process as it was quick and easy, but I think it was a case of scanning the barcode with an app that supports 2FA.

    Plugin Author Denis Shagy

    (@shagimuratov)

    5 years, 4 months ago

    Thanks for sharing your experience!

    Looks like in your case the Bar code + mobile app is only way that works.

    Thread Starter PaulHillGuitarist

    (@paulhillguitarist)

    5 years, 4 months ago

    No problem. I’m sure there is a solution, but no point in spending any more time on the problem as I have found a workaround.

Viewing 10 replies - 1 through 10 (of 10 total)

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