Can’t even activate the plugin

  • Resolved Chaoscontrol

    (@chaoscontrol)


    4 years, 6 months ago

    Just installed the plugin in this site, which is hyper basic as it has only a construction page and 3 other plugins.
    I cannot even activate it. WP is fully updated. Seems DB related, but unsure what’s wrong with it as this is a new website and the db hasn’t been messed with.

    Fatal error: Uncaught mysqli_sql_exception: Table 'blowup.wp_duplicator_packages' doesn't exist in /usr/home/blowup.one/web/wp-includes/wp-db.php:2056 Stack trace: #0 /usr/home/blowup.one/web/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), 'DESCRIBE wp_dup...') #1 /usr/home/blowup.one/web/wp-includes/wp-db.php(1945): wpdb->_do_query('DESCRIBE wp_dup...') #2 /usr/home/blowup.one/web/wp-includes/wp-db.php(2695): wpdb->query('DESCRIBE wp_dup...') #3 /usr/home/blowup.one/web/wp-admin/includes/upgrade.php(2749): wpdb->get_results('DESCRIBE wp_dup...') #4 /usr/home/blowup.one/web/wp-content/plugins/duplicator/classes/class.plugin.upgrade.php(69): dbDelta(Array) #5 /usr/home/blowup.one/web/wp-content/plugins/duplicator/classes/class.plugin.upgrade.php(28): DUP_LITE_Plugin_Upgrade::updateDatabase() #6 /usr/home/blowup.one/web/wp-content/plugins/duplicator/classes/class.plugin.upgrade.php(17): DUP_LITE_Plugin_Upgrade::newInstallation() #7 /usr/home/blowup.one/web/wp-includes/class-wp-hook.php(303): DUP_LITE_Plugin_Upgrade::onActivationAction('') #8 /usr/home/blowup.one/web/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array) #9 /usr/home/blowup.one/web/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #10 /usr/home/blowup.one/web/wp-admin/plugins.php(193): do_action('activate_duplic...') #11 {main} thrown in /usr/home/blowup.one/web/wp-includes/wp-db.php on line 2056

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Cory Lamle

    (@corylamleorg)

    4 years, 6 months ago

    Hey @chaoscontrol

    Thanks for the feedback! That is very odd, I don’t ever recall seeing that issue before.
    If you would like to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

    Thanks~

    Thread Starter Chaoscontrol

    (@chaoscontrol)

    4 years, 6 months ago

    I use the free version of the plugin. I don’t have a license to open a ticket AFAIK.
    In this case, I cannot even access the plugin tabs as I cannot activate it.

    Thread Starter Chaoscontrol

    (@chaoscontrol)

    4 years, 6 months ago

    Sorted it through my host support. PHP 8.0 and 8.1 were the problem. A different problem was happening as well in another sub site on my same server.
    They told me to downgrade to 7.4, and indeed it solved both issues.

    Weird, as the plugin doc says it supports PHP 8.0 latest versions.

    This was the other error, for reference, unable to use ZipArchive.
    https://prnt.sc/22yijbz

    • This reply was modified 4 years, 6 months ago by Chaoscontrol.
    Cory Lamle

    (@corylamleorg)

    4 years, 6 months ago

    Thanks for the update. The ticket system is also open to free users, they just don’t get answered as quickly.

    WordPress barely works with PHP 8 and still does not officially support PHP 8.1. Since PHP 8.1 was just released we are still working out issues with it, we’ll try and see if we can repro these and get fixes in. Lots of plugin authors are trying to patch PHP 8.1 issues at the moment…

    Thread Starter Chaoscontrol

    (@chaoscontrol)

    4 years, 6 months ago

    Thanks, good to know. I’ll stick with PHP 7.4 for now then. I didn’t know.

    The ticket system asks for a License key, that’s why I thought it wasn’t available. I didn’t know where to get the key.

    Cory Lamle

    (@corylamleorg)

    4 years, 5 months ago

    Just change the product from “Duplicator Pro” to “Duplicator Lite” and you can skip the key.

Viewing 6 replies - 1 through 6 (of 6 total)

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