Cant Import

  • Resolved vig90

    (@vig90)


    5 years, 8 months ago

    Hi, I was able to export and import orders seamlessly, but now when i export the latest orders and try to import it to the new site it doesn’t do so. Previously when orders were imported, it would show the orders being uploaded but it doesn’t do that anymore – just the loading bar.

    Please help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WebToffee

    (@webtoffee)

    5 years, 8 months ago

    Hi @vig90,

    Could you please share with us the screenshot of the browser console screen from the import screen and the fatal error log(Woocommerce>status>logs>fatal-error). Also please try disabling all the plugins on your site except Woocommerce and try importing the orders.

    jubamad

    (@jubamad)

    5 years, 8 months ago

    Hi there,

    I’m having similar issue.

    I can export orders fine from one site, then go to the other site (subdomain) and importing orders gets stuck on the loading. No orders are imported.

    Inspecting the page I see one error only

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    I deactivated all plugins except Woocommerce and still error persists.

    When I checked console for the first time the error was on a jQuery file but now it doesn’t come up as jquery error anymore. Just as above.

    Fatal error log

    2020-09-17T10:16:20+00:00 CRITICAL Uncaught Error: Call to a member function format() on bool in /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order-import-export-for-woocommerce/includes/importer/class-wf-csv-parser.php:270
    Stack trace:
    #0 /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order-import-export-for-woocommerce/includes/importer/class-wf-orderimpexpcsv-order-import.php(384): WF_CSV_Parser->parse_orders(Array, Array, 1, 0)
    #1 /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order-import-export-for-woocommerce/includes/importer/class-wf-orderimpexpcsv-order-import.php(274): WF_OrderImpExpCsv_Order_Import->import()
    #2 /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order-import-export-for-woocommerce/includes/importer/class-wf-orderimpexpcsv-importer.php(39): WF_OrderImpExpCsv_Order_Import->dispatch()
    #3 /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order in /home/u184287946/domains/littlebotanics.com/public_html/novosite/wp-content/plugins/order-import-export-for-woocommerce/includes/importer/class-wf-csv-parser.php on line 270

    Thanks

    • This reply was modified 5 years, 8 months ago by jubamad. Reason: added fatal error log
    jubamad

    (@jubamad)

    5 years, 8 months ago

    Anyone??

    Plugin Author WebToffee

    (@webtoffee)

    5 years, 8 months ago

    Hi @jubamad,

    We have released a new version for the plugin in which the issue is fixed. Please update the plugin to the latest version(Ver. 1.6.8).

    jubamad

    (@jubamad)

    5 years, 8 months ago

    It worked now. Thanks!

    Plugin Author WebToffee

    (@webtoffee)

    5 years, 8 months ago

    Hi @jubamad,

    Happy to know that everything is working fine for you now. If you are satisfied with the plugin please leave us a review. It would really help us spread the word.

    internetgrandmaster

    (@internetgrandmaster)

    5 years, 7 months ago

    I still have the same issue despite using the latest version.
    I also tried reducing the number of exported orders to 500 but the issue still persists

    Plugin Author WebToffee

    (@webtoffee)

    5 years, 7 months ago

    Hi @internetgrandmaster,

    Please share with us the screenshot of the issue and the browser console screen so that we can have a look at it. Also please share the fatal error log(Woocomerce>status>logs>fatal-error)

Viewing 8 replies - 1 through 8 (of 8 total)

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