Can’t import json template

Hi, Juan!

Glad you reached out to us.

When you export the Email Customizer’s settings, the file downloaded is .DAT.

I recommend that you use that file type to import the settings to other website’s Email Customizers.

Let me know how it goes.

Hi, Juan!

Apologies, the .dat file was used for our responsive design here, but if you click the Export button, then the file is JSON.

I tested this on my 2 websites and there were no issues. Here’s a screencast: https://share.zight.com/RBu2KKEY

While I cannot replicate the issue on my websites, let’s do some troubleshooting with yours:

Temporarily deactivate plugins. Here’s our guide: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/

• Start deactivating all other plugins except WooCommerce and the Kadence WooCommerce Email Designer plugins.
• Import the JSON file.

If there were no issues, then there might be a plugin causing the issue. You will need to re-activate plugins one by one and test the import again to identify which one of them it is.

Also, could I have a link to your export’s JSON file? I want to test importing it on my website as well so I can identify if the issue might be coming from the file itself.

Hi, Juan!

Thanks for the video.

This seems like the JSON file is not allowed on your website. Could you add a PHP code snippet and test the import again?

function custom_mime_types($mime_types) {
    $mime_types['json'] = 'application/json'; // Allow JSON file uploads
    return $mime_types;
}
add_filter('upload_mimes', 'custom_mime_types');

Add this by following our guide here: How to add a custom filter or function with Code Snippets

Let me know how it goes.

Hi there!

Nice to know that the code snippet worked.

There are possible reasons why the JSON file was not allowed for you:

1. .htaccess restrictions: Check your .htaccess file in the root directory of WordPress for any rules related to file uploads or MIME types.
2. Security settings on the server. You can ask your hosting provider if they have any restrictions set for specific MIME types like JSON.

Let me know if you have any other concerns.

Otherwise, I’ll go ahead and mark this topic as resolved sometime tomorrow.