Can’t Import Tracking Numbers from Csv

  • Resolved mouadox

    (@mouadox)


    5 years, 5 months ago

    Hi there!

    The plugin works perfectly when I add the tracking numbers manually, but whenever I try to import them using a CSV file, they’re not imported.

    My main purpose is to sync tracking numbers with PayPal, so I would love to import tracking numbers in bulk and sync them with PayPal transactions.

    Hopefully you can fix this issue.

    Best regards,
    Mouad

Viewing 5 replies - 1 through 5 (of 5 total)
  • kimvt1991

    (@kimvt1991)

    5 years, 5 months ago

    Hi Mouad,
    The import function is still working correctly. I think the issue is with your csv file, maybe you do not config it correctly.
    Please send me your csv file, I will help you check it.
    Best regards

    Thread Starter mouadox

    (@mouadox)

    5 years, 5 months ago

    Hi Kimvt1991,

    Thanks for your reply! Here’s an example of a CSV file that I used, you can download it here: https://www.mediafire.com/file/0v2mdqivw1bqjxd/Tracking_numbers_example.csv

    I’m pretty sure that it’s exactly like the demo one but somehow the import doesn’t work.

    It tells me that the import was successful but the tracking numbers weren’t actually synced with Paypal transactions.

    Best regards,
    Mouad

    kimvt1991

    (@kimvt1991)

    5 years, 5 months ago

    Hi,
    It’s definitely the issue with your file, Order item IDs are all wrong.
    Different orders must have different Order item IDs. In your csv, Order item ID is the same for all orders so I think you set product/variation ID as Order item ID.
    To get correct Order item ID, please export your orders using the export function of our plugin then import again.
    Best regards

    Thread Starter mouadox

    (@mouadox)

    5 years, 5 months ago

    Hi there!

    Thank you very much for your assistance! It finally worked.

    Have a good day!

    Best regards,
    Mouad

    kimvt1991

    (@kimvt1991)

    5 years, 5 months ago

    You’re welcome Mouad.
    Have a good day, too!

Viewing 5 replies - 1 through 5 (of 5 total)

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