Hello @riccds,
According to the information in this thread, the issue seems to be on the server side.
To solve your issue, please ensure the latest versions of the plugins and the theme. We recommend using the latest version of PHP or PHP v7.4.x. Also, it would be best if you used the correct configuration for WordPress as the WP team recommended.
Host configurations: To access these fields, please edit the “php.ini” file, which is located in the host (if you can’t find it, then contact your host service provider).
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 800
max_input_vars = 10000
max_input_time = 800
The above config should be doing the importing process without an issue.
WordPress Configurations:
https://codex.ww.wp.xz.cn/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Reference: https://ww.wp.xz.cn/about/requirements/
If the above steps didn’t help you,
Please enable your WordPress to debug mode by using this doc: https://ww.wp.xz.cn/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging.
Then try to install and activate the theme again. Please check the debug.log file and share the errors if it didn’t enable again. You can send the information as code here or upload them to http://pastebin.com/ and get an exclusive link.
I hope that helps.
Best Regards
Thread Starter
riccds
(@riccds)
Hi Shahin, thank you for the reply.
WP installation is completely new on my own cloud server. WP is the latest version and downloaded from WP website.
I have php 8.1.2.
OceanWP is installed from the WP appearence->themes interface.
Changing the php.ini file as suggested does not resolve the problem unfortunately.
In the end it seems to be a permission problem. With my username and corresponding group as owners of the WP folder, WP asks me for the FTP credentials in order to install themes and plugins and this is seems to be a problem for OceanWP. If however I set user and group ownership to www-data (which is the apache server user used by WP), the transfer method becomes direct, and all Ocean WP themes and plugins work good now.
Strangely this doesn’t happen with my username as user owner and www-data as group owner with 775 on folders and 664 on files.
Hello @riccds,
Thank you for sharing the information. Therefore it seems the issue was on your server-side. So can you confirm your issue has been resolved?
Best Regards
Thread Starter
riccds
(@riccds)
@skalanter the issue is resolved as long as the www-data complete ownership is fine. I think however that Ocean WP should be able to manage ftp installations as maybe they are common. I don’t know. I just report.
Thank you for the help!
Hello @riccds,
Thank you for taking the time to provide feedback.
The FTP is part of the server and the hosting provider should solve this issue.
Best Regards
