Can’t install WP Staging Plugin

  • Resolved sunnybs

    (@sunnybs)


    4 years, 7 months ago

    Hi there,

    I used WP Staging plug-in for our website and it worked fine until I added a third staging page at which point it wouldn’t function probably: The third test site was not set up properly and I was not able to delete it nor the remaining two test pages. In the setting, I checked the box to delete all data associated with the plugin when deleting it and then I deactivated and removed it. Thereafter, I tried to install it two ways: through the latest (and also previous) version as zip file and directly within WordPress. Both ways didn’t work (screenshots below). I would like to make it work because I like the plugin although there are alternatives.

    Install Plugin with zip file: https://prnt.sc/1yivli5
    Install through WordPress store: https://prnt.sc/1yivfnm

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    4 years, 7 months ago

    Hello,

    my guess is that you don’t have sufficient free disk space on your website.

    You will need to delete one of the staging sites manually via FTP or by using a file manager plugin (even though you likely will not be able to install any new plugin)

    This will solve your issues.

    Before creating more staging sites, you should check with your hosting provider how much free disk space you have on that system.

    Cheers
    René

    Thread Starter sunnybs

    (@sunnybs)

    4 years, 7 months ago

    Hi Rene,

    I can still install other plugins but not WP Staging. And by deleting the plugin I should have opened up sufficient space to re-install it considering there were three staging sites within the plugin that were deleted alongside it.

    Plugin Author Rene Hermenau

    (@renehermi)

    4 years, 7 months ago

    Hi,

    uninstalling wp staging will not delete any of your staging sites. This is for security reasons. We had this behavior before in the past and majority of users wanted to keep their staging sites even if WP STAGING is uninstalled or not active.

    I still think it’s a lack of disk space. If my solution above does not work we We can investigate into it.

    Please open a support ticket by using the button “Report Issue” button and sending us a log of your system information.

    Cheers
    René

    Thread Starter sunnybs

    (@sunnybs)

    4 years, 7 months ago

    Hi René,

    thanks for your response.

    I have now accessed the database though phpmyadmin, can you check whether the tables in the attached screenshot are the ones that need to be dropped / deleted (basically all of them beginning with wpstg)?
    https://snipboard.io/41hjzy.jpg

    Also, now when I try to install Wp Staging or other plugins it fails saying “Der Zielordner existiert bereits.” which means that the destination directory has already been created. Not sure how I can delete those, so that I can install the plugins.

    Thanks!

    Thread Starter sunnybs

    (@sunnybs)

    4 years, 7 months ago

    I have accessed the database through SFTP from our host and deleted the staging sited manually and was able to install the plugin afterwards. Now that everything is working fine, would you still recommend deleting the above mentioned tables im phpmyadmin?

    Plugin Author Rene Hermenau

    (@renehermi)

    4 years, 7 months ago

    Yes, I recommend deleting all tables beginning with wpstg0_ to clean up the database.

    I am glad to hear that this worked for you.

    Thread Starter sunnybs

    (@sunnybs)

    4 years, 7 months ago

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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