• Resolved JD_Web

    (@babysenkidsnl)


    It seems the Math problem is always the same and I cannot login in backend.

    Yes, I already did deleted coockies etc. don’t come with that f.. solution. The issiue is at JetPack.

    See: https://snipboard.io/1Q5pEU.jpg

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @babysenkidsnl,

    Thanks for reaching out. I’ve tried reproducing the issue on my end using the Jetpack math CAPTCHA. In my case, the CAPTCHA worked and I could log in successfully after solving it.

    I noticed you also have a few other plugins active that could be involved, especially:

    • WPS Hide Login – which changes the login URL and may interfere with how Jetpack handles the CAPTCHA
    • LiteSpeed Cache – which can sometimes cache the login page or CAPTCHA validation and cause loops
    • Limit Login Attempts Reloaded – which adds its own login protections that might overlap with Jetpack Protect

    These types of plugins can sometimes conflict with Jetpack’s login features. To confirm if Jetpack is truly the cause, it would help to test briefly with only Jetpack active (and the others temporarily disabled). That way, we can see if the issue still happens in isolation.

    Let me know if you’d be open to trying that.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @babysenkidsnl,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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