Can't login when UM plugin enabled

  • Resolved grard

    (@grard)


    10 years ago

    Hi.

    Suddenly users can’t login to my site. Everything was OK for weeks and I did no actions as an admin – it just went wrong a couple of days ago.

    After login the user is just brought back to login page again. There was no way I could login as admin also.

    I accessed my site via FTP and renamed UM plugin directory. After that I managed to admin login via /wp-admin. Then I updated UM and activated it, but the problem persisted.

    Then I removed UM directory completely and made a clean plugin reinstall.
    But after reinstall it’s just the same – no one can login to the site.

    Need help, please.

    https://ww.wp.xz.cn/plugins/ultimate-member/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Ultimate Member

    (@ultimatemember)

    10 years ago

    Hi Grard,

    Are you able to check the UM settings > access tab and make sure that admin role is able to login via UM login form. You can also make it so guests can view wp-login page.

    These options being activated often is the cause of lockout issues.

    Thanks

    Thread Starter grard

    (@grard)

    10 years ago

    Hi,

    “Allow Backend Login Screen for Guests” is set to No
    “Disable Admin Login via Frontend” is set to No

    Is that correct?

    But login not working still…

    Themedutch

    (@themedutch)

    10 years ago

    URGENT ISSUE

    Can’t login not as user not as admin.

    – recovery password, no luck
    – removed UM,no luck
    – added a new user into the database, no luck

    Nothing works, please assist here because this is ridicules

    Plugin Author Ultimate Member

    (@ultimatemember)

    10 years ago

    Hi,

    If you set this option: “Allow Backend Login Screen for Guests” to Yes can you login view the default wp login page?

    Themedutch can you please create your own topic so we can help you.

    Thanks

    Thread Starter grard

    (@grard)

    10 years ago

    Hi,

    if I set “Allow Backend Login Screen for Guests” to Yes – then I can view the default wp login page /wp-admin. But still can’t login.

    Thread Starter grard

    (@grard)

    10 years ago

    Unistalling UM and reinstalling afterwards – doesn’t help. Because all user settings are still there and not set to default. It seems like they are stored somewhere in the DB.

    How can I make a full reset of UM settings?

    Thread Starter grard

    (@grard)

    10 years ago

    I did “Reset all” in UM settings, but it didn’t help.
    After login I’m still being redirected to login page again.

    Please, tell me how to make a clean reinstall of UM?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    10 years ago

    Hi,

    We’ve released version 1.3.52.

    Let us know if the update resolves the issue.

    Regards,

    Thread Starter grard

    (@grard)

    10 years ago

    Hi Champ Camba!

    I uninstalled UM and all pages involved. Then installed the latest version of the plugin. But the problem is still there.

    Another thing I must mention is that after reinstall – no pages were auto-created (like Members).

    Please, tell me how can I uninstall UM completely with all settings.

    Thread Starter grard

    (@grard)

    10 years ago

    Now I made another reinstall. This time the installer created the default pages.

    When a user logins – he’s redirected to his account page. But next time he clicks on any Member only page – he’s again redirected to login page.

    It looks like plugin cannot “remember” the logged-in user.

    Thread Starter grard

    (@grard)

    10 years ago

    I also tried deactivating all other plugins and leave UM only – to make sure that it’s not a conflict with some other plugin resulting this login problem.

    I can say that the problem persists even when all other plugins are off.

    Thread Starter grard

    (@grard)

    10 years ago

    The main thing I would like to know now is how to clean out all UM settings from the site to bring the system to a condition like UM was never installed. Because I can see that some settings are still kept even after uninstalling. I wish I knew where they are stored to clean them.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    10 years ago

    Hi,

    Ultimate Member settings are stored in wp_options with meta key ‘um_options’.

    Regards,

Viewing 13 replies - 1 through 13 (of 13 total)

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