Can’t open customizer

  • vanbrel

    (@vanbrel)


    1 year, 4 months ago

    Hi

    I’ve installed the event-ticket plugin to work with the event calender plugin. The problem is that I cannot open the customizer anymore when the ticket-plugin is active.

    When I activat it it works perfectly at the frontend – when I deactivate it – then there is no customizer anymore.

    When I switch to a standard wp-Theme i can open the customizer.

    Any idea?

    Hans

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shahin

    (@skalanter)

    1 year, 4 months ago

    Hello @vanbrel,

    Thank you for reaching out,

    I fully examined the issue you have raised on this topic and was unable to replicate it on my end, and no similar issues have been reported by other users to this moment.

    Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.

    Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

    1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
    You can upload your files using one of the following online services:
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    3. To better understand the condition of your website and the issue you are encountering, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

    _____

    Before sending these, please make sure that:
    Everything on your website is running the latest versions (WP, theme, plugins).

    If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

    Please keep us posted.
    Thank you,
    Best Regards

    Thread Starter vanbrel

    (@vanbrel)

    1 year, 4 months ago

    Hi

    it’s strange; the customizer cannot be opened in one situation; I don’t have to switch off “Event Tickets” totally. It’s fine when deactivate the section “Tickets Commerce” only. So I als will ask the guys from “Event Tickets” if they have an idea.

    By the way: In the backend I can read that the theme requires a certain ticket sytem by Phoenix. But this plugin doesn’ exist anymore.

    Ciao

    Hans

    Shahin

    (@skalanter)

    1 year, 4 months ago

    Hello @vanbrel,

    Thank you for reaching out,

    Please provide the requested information in the previous reply so we can review your reported issue.

    https://ww.wp.xz.cn/support/topic/cant-open-customizer-3/#post-18280816

    Thank you.
    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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