Can’t Pull Images
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Image optimization stopped working. I can send optimization request, but it won’t pull the images. I have cron enabled. If I disable the cron, the pull images button remains greyed out and absolutely nothing happens when I click it.
I contacted support through QUIC.cloud and they said REST api is blocked. I have it disabled on the front end for unauthenticated requests only, and whitelisted all the QUIC.cloud IPs so they can access REST api. I disabled the plugin to allow full api access and it still won’t pull the images.
I also whitelisted all QUIC.cloud IPs in my server firewall.
I double checked with my server support department and they said nothing is blocking those IPs.
It was working, and then just stopped without me changing anything. One website stopped working in December, another in January.
I’ve been trying to figure this out for days. The other day it started working on a couple of sites and then stopped working again.
I searched this forum and tried everything I found in other threads.
If the api request is authenticated there shouldn’t be an issue.
Image Optimization has been buggy for years.
Thanks in advance, Sean
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when I send from a different QC IP , the first one in the list, it works
support@161:~$ date ; curl -XPOST -d "test" https://xxx.com/?rest_route=/litespeed/v1/notify_img -i
Thu Jul 24 12:16:07 AM UTC 2025
HTTP/2 403
date: Thu, 24 Jul 2025 00:16:07 GMT
content-type: text/html
content-length: 1242
cache-control: private, no-cache, no-store, must-revalidate, max-age=0
pragma: no-cache
server: LiteSpeed
vary: User-Agent
permissions-policy: browsing-topics=()
content-security-policy: frame-ancestors 'self' https://www.google.com
referrer-policy: no-referrer-when-downgrade
x-frame-options: SAMEORIGIN
alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"
x-turbo-charged-by: LiteSpeed
<!DOCTYPE html>
<html style="height:100%">
<head>
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" />
<title> 403 Forbidden
</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head>
<body style="color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;">
<div style="height:auto; min-height:100%; "> <div style="text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;">
<h1 style="margin:0; font-size:150px; line-height:150px; font-weight:bold;">403</h1>
<h2 style="margin-top:20px;font-size: 30px;">Forbidden
</h2>
<p>Access to this resource on the server is denied!</p>
</div></div><div style="color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;">
<br>Proudly powered by LiteSpeed Web Server<p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>maybe you can ask your provider to check the access log on that date and IP (163.182.174.161) , what happens with this request
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