Can’t Re-Authenticate

  • Resolved hgolov

    (@hgolov)


    3 years ago

    I am trying to use the plugin/ upgrade to the new Google tracking code. I went into the settings page and it says I need to re-authenticate with Google. However, when I try that I get the following error:

    Access blocked: Authorization Error

    The OAuth client was deleted.

    If you are a developer of this app, see error details.

    Error 401: deleted_client

    Please advise ASAP

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Michelle D.

    (@devmich)

    3 years ago

    Hi @hgolov,

    Thanks for reaching out! I’m sorry for the trouble here.

    Can you please let us know the following:

    • What version of MonsterInsights is installed on your site?
    • Who is your hosting provider?
    • When did you install MonsterInsights approximately?

    Upgrading to the latest version and re-authenticating typically resolves this error message straight away.

    Please let us know how it goes.

    Thanks!

    Plugin Support Michelle D.

    (@devmich)

    3 years ago

    Hi @hgolov,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like for us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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