Can’t Replace Images | ww.wp.xz.cn

headventuresofpandabear
(@headventuresofpandabear)

6 years, 11 months ago

I can’t replace any images right now. When I try to upload any image (to replace) the Upload button is inactive and won’t allow me to upload anything.

This basically renders the plugin useless since it’s not working as advertised. I have even updated my WordPress to Gutenberg but no avail.

Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author ShortPixel
(@shortpixel)

6 years, 11 months ago

Hey @headventuresofpandabear – thanks for your message sorry to hear about this issue. Could you please downgrade the plugin and test whether an older version works OK with your WordPress installation?

Thanks, I look forward to hearing from you,
Alex

Thread Starter headventuresofpandabear
(@headventuresofpandabear)

6 years, 11 months ago

The older version didn’t work either, which was why I upgraded.

Plugin Author ShortPixel
(@shortpixel)

6 years, 11 months ago

Hello again @headventuresofpandabear
We cannot reproduce this and we believe it could be related to a conflict with another plugin.
Could you please contact us directly providing us with temporary admin access to an environment where we could replicate the issue?
Please also mention this ticket.

Thank you,
Alex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can’t Replace Images’ is closed to new replies.

3 replies
2 participants
Last reply from: ShortPixel
Last activity: 6 years, 11 months ago
Status: not resolved