Can’t retrieve map coordinates?

  • idealynx

    (@idealynx)


    1 year, 8 months ago

    When I enter a valid Google address into the Contact Information section and click the Retrieve Map Coordinates link, I get an error message that says, “Request denied.” No map coordinates are set, but the map feature still works. Please advise.

    • This topic was modified 1 year, 8 months ago by idealynx.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jaysupport

    (@jaysupport)

    1 year, 8 months ago

    Hi ynx,

    The request denied would normally only appear if the Google Maps API key in the basic settings of our plugin is blank, invalid or not configured correctly. Could you double-check that this is not the case and see if it makes a difference?

    More information setting that up can be found here: https://doc.fivestarplugins.com/plugins/business-profile/user/settings/google-maps-api-key

    Thread Starter idealynx

    (@idealynx)

    1 year, 8 months ago

    @jaysupport , I think I know the problem. I have the Google Maps API restricted to my website domain, which includes a wildcard. What URL do I have to add to the API to pull the coordinates from Google or wherever your plugin is linking? Thanks!

    Plugin Support jaysupport

    (@jaysupport)

    1 year, 8 months ago

    It should just be the URL of your site/domain. The map feature just embeds a Google Maps iframe directly referencing maps.google.com.

Viewing 3 replies - 1 through 3 (of 3 total)

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