Can’t save changes to exisiting slideshow

  • Resolved tolkadot

    (@tolkadot)


    6 years, 3 months ago

    Seeing the following error when I try to edit an existing slider.

    MetaSlider: MetaSlider dashboard loaded
app-3-15-3.js?ver=3.15.3:1 MetaSlider: Saving…
/wp-json/metaslider/v1/slideshow/save/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
app-3-15-3.js?ver=3.15.3:1 MetaSlider: No route was found matching the URL and request method Object
notifyError @ app-3-15-3.js?ver=3.15.3:1
app-3-15-3.js?ver=3.15.3:1 MetaSlider: Saving…
/wp-json/metaslider/v1/slideshow/save/:1 Failed to load resource: the server responded with a status of 404 (Not Found)
app-3-15-3.js?ver=3.15.3:1 MetaSlider: No route was found matching the URL and request method
    • This topic was modified 6 years, 3 months ago by tolkadot.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Kevin Batdorf

    (@kbat82)

    6 years, 3 months ago

    Hi @tolkadot

    For some reason the REST routes aren’t working on your site.

    https://www.focusdemolition.com.au/wp-json/v1/metaslider/

    You might want to re-install MetaSlider to make sure the required file is there. You can also navigate to /ml-slider/routes/api.php inside the plugin directory and make sure the file is there.

    Assuming the file is there, you likely have another issue involving REST. We have a fix in the next release (likely Monday) but it will be a workaround for another issue on your site that needs to be addressed.

    Let me know if you have any questions.

    Kevin Batdorf

    (@kbat82)

    6 years, 3 months ago

    Hi,

    I’ll mark this as resolved since we didn’t hear back but feel free to reply if needed.

    Thread Starter tolkadot

    (@tolkadot)

    6 years, 3 months ago

    Hi there,

    /ml-slider/routes directory does not exist.
    We have version Version 3.15.3 installed.

    Can you please advise what you mean by the following.

    We have a fix in the next release (likely Monday) but it will be a workaround for another issue on your site that needs to be addressed.

    Please advise what we should do to resolve this issue.

    Kind regards,

    Dee.

    Kevin Batdorf

    (@kbat82)

    6 years, 3 months ago

    Hi,

    Apologies, that directory should be at ml-slider/admin/routes.

    But if the routes aren’t working then perhaps another plugin is breaking something. Can you disable other plugins to see if that resolves the issue?

    The next release (which has been delayed) will have a “catch” that checks for “route not found” errors and will attempt to fetch the data in another way. However, it’s a workaround for a larger issue, such as another plugin breaking things, or something wrong with the WP installation itself.

    Let me know if you have any questions.

    Thread Starter tolkadot

    (@tolkadot)

    6 years, 3 months ago

    Hi there,

    path to ml-slider/admin/routes does exist.

    Rest routes in general seem ok :
    https://www.focusdemolition.com.au/wp-json/wp/v2/posts/

    Do you have any other suggestions as to what might be preventing the ml slider routes from working?

    Kevin Batdorf

    (@kbat82)

    6 years, 3 months ago

    Hi,

    There could be another plugin or code in your theme that is causing the issue. Are you able to temporarily deactivate other plugins to check that?

Viewing 6 replies - 1 through 6 (of 6 total)

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