Can’t save changes to form settings

  • Resolved xuzi

    (@xuzi)


    8 years, 4 months ago

    Hi Give folks,

    I’m a new user and love your plugin! I set up the main donation form for the site I’m building on my development localhost as your documentation explained and everything went excellently. The form worked even better than I expected and was very straightforward to set up.

    Once I deployed the site to the server, however, the donation form had reverted back to the default. I can make changes to the form, but the changes don’t save with the update button and each time it reverts back to the default settings.

    I tried turning off various plugins, but it’s not resolving the issue. My development site has all the same plugins, so it doesn’t seem that’s likely the issue.

    What could be the issue?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter xuzi

    (@xuzi)

    8 years, 3 months ago

    hi Give folks again,

    I upgraded to the latest version just now and I’m still having the same issue. I make changes to the form and add multi-level donations but when I click update, all the levels disappear. Or I click on the button style in display options, hit update and it reverts to “all fields.”

    Please help! Or I’ll need to get different plugin and I really like yours.

    Plugin Contributor Devin Walker

    (@dlocc)

    8 years, 3 months ago

    Hey @xuzi – Apologies on the delay getting back to you here. I’m not sure how we didn’t see your initial post.

    I’m glad your initial setup went smooth. Let’s try to figure out what’s different in the live environment. Thinking through it, since it sounds like you already eliminated a plugin conflict, my next guess would be perhaps there may be a database permission or restriction preventing the Give plugin from updating content in it’s database tables.

    Where is this site being hosted? When you moved the site from local to the live site how did you migrate the database? And, finally if you look at the live site do you see the give specific database tables? For instance, wp_give_formmeta should be there.

    Thread Starter xuzi

    (@xuzi)

    8 years, 3 months ago

    Hi Devin,

    Thank you so much for responding! The site is hosted at 1&1 as an addon domain.

    I used the Duplicator plugin to migrate the site and database. To do this, I first created a new database via 1&1’s dashboard mysql.

    I just looked at the database tables now and no, the wp_give_formmeta is NOT there. The wp_give_donormeta and wp_give_donors are there though.

    Just checked against the localhost database and also missing on the server site are wp_give_logmeta, wp_give_logs, and wp_give_paymentmeta

    What do I do? I haven’t run into this before. Thank you!

    Plugin Contributor Devin Walker

    (@dlocc)

    8 years, 3 months ago

    Hey @xuzi – are you using Give version 2.0+?

    Thread Starter xuzi

    (@xuzi)

    8 years, 3 months ago

    I was using 2.0.3. Just updated to 2.0.4. Still having same issue.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 3 months ago

    Hi @xuzi — please contact us via our contact form: https://givewp.com/contact-us and choose the option “You asked that I contact you here” and refer to this support ticket and ask for me. I can help you best over there.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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