Can’t save dbinstall data file

  • Resolved omidshojaei

    (@omidshojaei)


    2 years, 10 months ago

    Hello,

    I have received a package that it prepared by Duplicator.

    At the step 2 of 4 I receive this error:

    Server Code: 200
Status: OK
Response: {"success":false,"message":"Can't save dbinstall data file","errorContent":{"pre":"EXCEPTION ERROR: Can't save dbinstall data file\n\tFILE:\/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.dbinstall.php[369]\n\tTRACE:\n#0 \/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.dbinstall.php(112): DUPX_DBInstall->saveData()\n#1 \/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.dbinstall.php(94): DUPX_DBInstall->initData()\n#2 \/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.dbinstall.php(84): DUPX_DBInstall->__construct()\n#3 \/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.ajax.php(216): DUPX_DBInstall::getInstance()\n#4 \/home\/artanet\/public_html\/dup-installer\/ctrls\/classes\/class.ctrl.ajax.php(95): DUPX_Ctrl_ajax::actions('dbinstall')\n#5 \/home\/artanet\/public_html\/dup-installer\/main.installer.php(56): DUPX_Ctrl_ajax::controller()\n#6 {main}","html":""}}

    And this one below that:

    EXCEPTION ERROR:  Can't save dbinstall data file
	FILE:/home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.dbinstall.php[369]
	TRACE:
#0 /home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.dbinstall.php(112): DUPX_DBInstall->saveData()
#1 /home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.dbinstall.php(94): DUPX_DBInstall->initData()
#2 /home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.dbinstall.php(84): DUPX_DBInstall->__construct()
#3 /home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.ajax.php(216): DUPX_DBInstall::getInstance()
#4 /home/artanet/public_html/dup-installer/ctrls/classes/class.ctrl.ajax.php(95): DUPX_Ctrl_ajax::actions('dbinstall')
#5 /home/artanet/public_html/dup-installer/main.installer.php(56): DUPX_Ctrl_ajax::controller()
#6 {main}

    This is a new cPanel host. The database is just created and empty.

    Please assist.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 10 months ago

    Hi @omidshojaei ,

    Thanks for reaching out to Duplicator support.

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in ww.wp.xz.cn forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 9 months ago

    Hi @omidshojaei ,

    I’m closing this ticket for inactivity. Please don’t hesitate to contact us in a new ticket if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Can’t save dbinstall data file’ is closed to new replies.