I understand you are not able to save or export the email templates even after doing the conflict test.
I’m not a developer who can answer you about why there is showPreview but I will be happy to assist you with your export problem.
Can you please send us the following information to investigate this further:
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
how to repeat: install wordpress, install mailpoet, try to export or save template – not working. no other active plugins, default theme
name: xxx
email: xxx
PHP version: 8.2.16
MailPoet Free version: 4.45.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key:
WordPress version: 6.4.3
Database version: 10.3.39-MariaDB
Web server: Apache
Server OS: Linux fuchs.hosting 4.18.0 #1 SMP Wed Jul 12 12:00:44 MSK 2023 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: - WordPress language: de_DE
PHP info: PHP max_execution_time: 60 - PHP memory_limit: 256M - PHP upload_max_filesize: 32M - PHP post_max_size: 32M
Multisite environment?: No
Current Theme: Twenty Twenty-Four (version 1.0)
Active Plugin names: mailpoet/mailpoet.php
Sending Method: PHPMail
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://xxxxx.pro?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: xxxx - Default Reply-To address: xxxx - Bounce Email Address:
Total number of subscribers: 1
Plugin installed at: 2024-03-05 12:33:22
Installed via WooCommerce onboarding wizard: false
Hi there,
I wanted to check if the problem still exists? If yes, I’m assuming you want to re-install WordPress and MailPoet plugin to see if that help fix the export template problem.
We have a guide here to help you understand the best method to uninstall and re-install WordPress core. Once done, you can simply download the MailPoet plugin from https://ww.wp.xz.cn/plugins/mailpoet/ and upload it to Plugins > Add New, you will get a notice to overwrite plugin which you can do so.
Make sure to take a full backup of the site or create a duplicate staging site to test this. If your host doesn’t have staging site option, you can use plugin like WP Staging to create one. Let us know how that goes.
I was able to find the issue: it does not work in my Firefox Browser, even it’s the latest version. But it works in private mode in Firefox and other Browsers. So must be a browser plugin or something.
Anyway, I can work around now. thanks & sorry for bothering
