Can’t scroll Elementor editor WITHOUT this plugin activated

  • Resolved sandiacreative

    (@sandiacreative)


    2 years, 5 months ago

    So I heard of the issue where people couldn’t scroll within the Elementor editor with this plugin, and then I read that it was supposedly resolved. However, I am having the exact OPPOSITE issue. I had the plugin installed, and then later decided to remove it, because I found the way to achieve what I wanted to achieve without a plugin. But, when I DEACTIVATE the plugin the editor stops being scrollable. If I activate it again, the editor scrolls fine. WTH?

    Please resolve this ASAP, because it looks as if you’re taking me hostage.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author POSIMYTH

    (@posimyththemes)

    2 years, 5 months ago

    Hello @sandiacreative,
    Thank you for reaching out.

    The issues you’re experiencing seem to be specific to your site, and it’s not something we’ve encountered before or received similar bugs.

    To address this promptly and efficiently, could you please connect with us through the live chat on our website (https://theplusaddons.com/) or you may submit ticket on helpdesk using https://store.posimyth.com/helpdesk/ ? This will allow us to investigate the issues from our end and provide you with personalized assistance.

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best Regards.

    Thread Starter sandiacreative

    (@sandiacreative)

    2 years, 5 months ago

    Why was this topic marked as resolved? I haven’t had any answers yet from the support, and your reply here didn’t resolve the issue either.

    Plugin Author POSIMYTH

    (@posimyththemes)

    2 years, 5 months ago

    Hello @sandiacreative,

    It was by mistake clicked on that checkbox. Though, We are always there to help. Feel free to reach us on above suggested way and that will make us help you quickly.

    There might be any 3rd party plugin/theme conflict can be the reason and/or any version of PHP or similar reason will be there. For that, We need to check to help you further.

    Plugin Author POSIMYTH

    (@posimyththemes)

    2 years, 5 months ago

    Hello @sandiacreative,
    We got to know from our Team that, It’s resolved via Helpdesk and issue was due to that Custom Code added by website developer and that was creating conflict. Feel free to reach us, If you need any further help. We are always happy to help you.

Viewing 4 replies - 1 through 4 (of 4 total)

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