Can’t Scroll when cursor is over HubSpot Form

  • Resolved mannixmarketing

    (@mannixmarketing)


    2 years ago

    Using the [hubspot type="form"] shortcode to place a form on the page and when the visitor is scrolling on the page and their cursor is within the bounds of the iFrame of the form the page no longer scrolls. The mouse’s scroll behavior is being sent to the iFrame which has scrolling="no" and is not passing the scroll behavior back to the parent page to be able to scroll past the hubspot form.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • sasharma

    (@sasharma)

    2 years ago

    Hi,

    Thank you for reaching out to the HubSpot plugin support forum.
    This is an automated response. Our forum is monitored by a team of engineers dedicated to assisting you.

    To help you efficiently, please ensure your response includes the following information:

    1. The version of the HubSpot plugin you are using
    2. The version of PHP you are using
    3. A screen recording of the issue you are encountering. Please include in the recording any errors that are being shown in the console or failing network requests. See here how to do that.
    4. A screenshot of the plugins installed on your WordPress instance.

    If you prefer not to share any of this information publicly, please email it along with a HAR file to [email protected], and let us know in this thread that you have sent the information via email.

    Once we have all the necessary details, a member of our engineering team will take up your support query.
    Thank you for your cooperation. We look forward to helping you resolve your issue.

    Best,
    The HubSpot for WordPress team

    • This reply was modified 2 years ago by sasharma.
    Thread Starter mannixmarketing

    (@mannixmarketing)

    2 years ago

    An email has been sent.

    sasharma

    (@sasharma)

    2 years ago

    Hi Kevin

    Thanks for sharing the screen recording with us. It seems like the website is using a scrolling library (Nice Scroll) and that is interfering with the HubSpot form which is embedded inside an iframe. Since this is an external issue, we can’t provide any fix for this.
    I would suggest you take a look at the configuration of this library. If that doesn’t help with this issue, then you can create a Non-HubSpot form (which doesn’t use an iframe) on your WordPress site and the HubSpot plugin will still capture responses from that form.
    Additional info regarding Non-HubSpot forms can be found here.

    Kind Regards
    Sahil

    Thread Starter mannixmarketing

    (@mannixmarketing)

    2 years ago

    Thank you Sahil! Disabling the theme’s smooth scroll system fixed it.

Viewing 4 replies - 1 through 4 (of 4 total)

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