Can’t send file for analysis

  • Resolved bluecat567

    (@bluecat567)


    3 years, 7 months ago

    Malware scanner has notified me that I have a suspicious file on one of my 3 websites. I looked at the scan results and identified the file. I want to send the file for analysis but don’t see that option. (I’d love to send a screenshot but that doesn’t seem to be possible.) The options for that file are “view” “approve” and “view suspicious code” (no “send for analysis”)

    By the way, the screenshots that are included in your help files on this issue seem outdated. When I try to follow the instruction, my screen doesn’t look anything like the screenshot examples.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • SergeM

    (@serge00)

    3 years, 7 months ago

    Hello, @bluecat567.

    It depends what category the file was placed into.

    I see that 2 files you sent earlier were checked and they are safe:
    1. plugins/litespeed-cache/src/crawler-map.cls.php
    2. plugins/litespeed-cache/src/img-optm.cls.php

    Are you talking about one of these files?

    Thread Starter bluecat567

    (@bluecat567)

    3 years, 7 months ago

    Hello Serge,

    The most recently flagged file is: /staging/wp-content/plugins/updraftplus/vendor/phpseclib/phpseclib/phpseclib/Crypt/Base.php on website btoportraits.com

    Thanks for your help with this, Jim

    SergeM

    (@serge00)

    3 years, 7 months ago

    Most likely it’s a safe file too, @bluecat567.

    Could you send me a picture of what you see about this file in the Scanner interface? What category is the file under?

    Thread Starter bluecat567

    (@bluecat567)

    3 years, 7 months ago

    I’ve tried copy and pasting a screen shot of the info you need. It doesn’t seem to work with this form.

    Plugin Support katereji

    (@katereji)

    3 years, 7 months ago

    Hello @bluecat567
    For further actions please contact us via our private Ticket System:
    https://cleantalk.org/my/support/open. Please, paste the link to this topic, so we can identify you quickly.

Viewing 5 replies - 1 through 5 (of 5 total)

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