Can’t setup imap

  • Resolved ammarai

    (@ammarai)


    8 years ago

    Dear admin,

    I just installed and setup wsdesk. I got problem on IMAP Server SSL Port for gmail (993). When I activate IMAP, the status will be server not found.

    Please help me to solve that problem.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • wsdesk

    (@wsdesk)

    8 years ago

    Hi,

    The following documentation will help you in configuring IMAP support in WSDesk-> https://wsdesk.com/configure-imap-wsdesk/

    Also, double check if you are entering the right credentials. If you are still facing any issues, please let us know we will be happy to help you.

    Thread Starter ammarai

    (@ammarai)

    8 years ago

    I just following that documentaion step by step. But still error on IMAP Server SSL Port 993.

    What credentials do you mean?

    wsdesk

    (@wsdesk)

    8 years ago

    Hi,

    We mean the credentials like email id and password that you enter while activating IMAP in WSDesk settings.

    If you are still facing issues, please raise a support ticket here. One of our support staff will look into the issue. Also, once you raise a ticket, please mention your ticket number here for our reference.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Can’t setup imap’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: wsdesk
  • Last activity: 8 years ago
  • Status: resolved